Collection Associate

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description:

The Collection Staff will work closely with other teams within the organization, such as Business Development, Account Manager and operations, to ensure that all maximum payment bills can be returned to the company.

• Implementing effective debt recovery strategies to maximize collections and minimize bad debts. This may involve analyzing data, identifying patterns, and creating action plans to improve the collection process.
• Monitoring the performance of collection, tracking key performance indicators (KPIs), and implementing performance improvement measures when necessary.
• Conducting professional and respectful communication with borrowers to negotiate repayment plans, settlement offers, or resolve disputes.
• Engaging in negotiations with customers or clients to reach mutually agreeable repayment plans or settlements.
• Identifying and assessing potential risks related to outstanding debts, and collaborating with other departments (e.g., credit risk management) to mitigate risks effectively.

Qualifications:

• Positive attitude, eager to learn and self-motivated
• Excellent negotiation skills
• Proficiency in MS Office tools and databases
• Excellent oral and written communication skills
• Familiarity with collection laws and policies
• Ability to undertake administrative duties

What You Will Get:

1. Competitive salary + daily allowance.

2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.

7. Notebook Ownership Program.

8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.