Account Manager

The Company

Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want.

As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment.

Join us in our mission to transform the healthcare staffing industry and improve patient lives!

The Role

As an Account Manager, you will be responsible for the overall success, retention and expansion of Medely Customers. The Account Manager will be expected to proactively reach out to customers in order to: guide customer success and strategy, conduct recurring business reviews, identify up-sell opportunities, and manage customer renewals.

The Account Manager must be versatile as they'll interact with different customers at different levels every day while working closely with multiple different departments at Medely. If you pride yourself on being able to build relationships with anyone, creating an exceptional customer experience and demonstrating sales acumen, please apply to our fast growing start up!

This position may require occasional travel, both local and overnight, to meet with clients and with members of the medical community, to establish relationships with clients and to promote Medely Inc.

What you will do:

• Own the overall post-launch relationship with Medely customers

• Increase customer platform usage and adoption

• Ensure customer retention and contract renewal

• Ensure customer satisfaction

• Up-sell and uncovering new revenue opportunities

• Develop, prepare, and nurture customers

• Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals

• Manage customer escalations

What we are seeking:

• 3-5 years of account management experience ensuring customer satisfaction, adoption, retention and expansion with at least 1 year within a SaaS startup. Healthcare experience a plus

• Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions

• Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail

• Ability to interact with client teams at various levels of technical and non-technical depth

• Outstanding analytical, problem-solving, organization, prioritization, and multitasking skills

• Excellent verbal and written communication skills

• Tech-savvy, familiarity with Salesforce and G Suite tools a plus

Why Medely: Benefits & Perks

• Competitive Compensation: Based on experience and performance

• Long-term Incentives: 401k

• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance

• Flexibility: We believe that work/life balance is important, so we offer twenty days of Paid Time Off and eleven paid holidays.

• Paid parental leave

• Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!

• Ownership: Drive meaningful business impact on a team you’ll help build and define!

• Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Work location is flexible if approved by Medely.

Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate.

We are an E-Verify company.