At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.
As a Care Strategy Consultant II, you will leverage advanced expertise in MCG content and solutions to support complex customer engagements and drive optimal use of MCG solutions. This role proactively partners with stakeholders to address challenges, assess workflows, and recommend strategies that maximize effective usage of MCG solutions. Beyond customer support, this role emphasizes mentoring team members and representing the team on strategic initiatives and industry events. Additional responsibilities include collaborating across MCG departments to address potential barriers to success and providing actionable feedback for continuous improvement.
You Will:
- Demonstrate extensive expertise in MCG content and software solutions, including mastery of application and implementation to optimize outcomes
- Support complex customers (at risk, multi-facility, multi-solutions) to address challenges and changes using MCG solutions by assessing current workflows and recommending workflows that optimize use of MCG solutions to meet customer needs
- Lead discussions with customer executives and other high-level stakeholders to drive strategy and decision-making
- Assess customer needs to identify areas of risk or gaps in workflows
- Provide strategic guidance aligned to customer goals to maximize value from MCG solutions
- Monitor and measures strategy effectiveness with dashboards and reporting
- Adopt and applies AI-driven tools and capabilities to improve efficiency, support decision-making, and enhance the overall customer experience
- Lead change management processes for optimal adoption of MCG solutions
- Collaborate with customers pre and post implementations for support and strategic decisions
- Collaborate with Account Management to provide clinical insights, identify risks, and support implementation approaches for identified customers
- Effectively communicates with internal stakeholders to provide updates on engagement progress and address needs promptly
- Demonstrate capability to identify potential barriers to re-licensure and collaborates proactively with other MCG departments to improve success
- Provide customer feedback to the Product Management team for solution enhancements and issues impacting adoption
- Maintain proficiency with Salesforce, Gainsight, Microsoft Office
- Utilize the Customer Success Toolkit
- Demonstrate proficiency in MCG Core Competencies
- Represent and advocate for the Care Strategies team across MCG internal initiatives and external strategic projects (example: Commercial Launch, Early Adopters)
- Partner with Director of Care Strategies and Manager, Care Strategy Consultants to improve processes within the team
- Mentor Care Strategy Consultants
- Assist with new hire onboarding to support new team members
- Provide insights and education to other members of Customer Success for the CSC role
- Represent MCG at industry events and conferences
What We’re Looking For:
- 3+ years experience with MCG required
- Experience in project management/ implementation processes required
- Experience reviewing and applying clinical insights to data required
- Associate’s degree in nursing required
- Active RN license required
- Ability to travel 50-80% of the time required
- Ability to effectively and efficiently work remotely
- MCG Certification or obtained within 6 months of employment
Licensure/Certifications/Registrations/Permits:
- Active RN license
Other Qualifications:
- Bachelor’s degree preferred
- Extensive Utilization Review/ Utilization Management/ Case Management experience preferred
- National certification preferred (CCM, ACM)
- Experience with Change Management principles preferred
The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Pay Range: 100,000 – 141,000
Other compensation: Bonus Eligible
Perks & Benefits:
💻 Remote work
✈️ Occasional travel expected for company-sponsored events
🩺 Medical, dental, vision, life, and disability insurance
📈 401K retirement plan; flexible spending and health savings account
🏝️ 15 days of paid time off + additional front-loaded personal days
🏖️ 14 company-recognized holidays + paid volunteer days
👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
🌈 LGBTQ+ Health Services
🐶 Pet insurance
📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/
We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.
All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Note on interviews: We may use AI tools to audio-record and transcribe interviews for note-taking purposes. These are used only by our hiring team and do not make decisions on their own. Let us know if you prefer an alternative.
MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provideaccommodationsfor individuals. Please let us know if you require any support.
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