Senior IT Manager

At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

Requirements

• Curious about AI and interested in practical ways to reduce repetitive work, improve workflows, strengthen reporting, and help teams get more value from the tools they use.
• Experience leading internal technology, business systems, or IT operations within a tech-led environment supporting 200+ users.
• Comfortable setting direction for internal systems while remaining hands-on with tooling, projects, and day-to-day problem solving.
• Strong understanding of business systems such as ERP, CRM, PSA, finance, people, or delivery platforms, with a focus on improving how teams operate and collaborate.
• Good understanding of data strategy, including improving reporting, data quality, and operational visibility across a business.
• Strong experience across core IT platforms including SSO, MDM, endpoint management, Google Workspace, and access management tooling.
• Confident partnering with vendors and stakeholders to make thoughtful decisions around tooling, cost management, and business impact.
• Experience leading or supporting a small team, creating clear processes and delivering a reliable, people-first support experience.
• You bring good judgement around security, access controls, governance and compliance processes

Benefits

• 25 days holiday per year plus the Christmas Shutdown (another 3 days)
• Premium medical care via Regina Maria
• Mental health support
• Menopause support
• Regular social gatherings with a monthly allowance for each employee
• Up to €1000 training budget per year
• €200 to spend on your home office
• Choice of workstation