Learning and Development Manager

Company:

Description:

We have an exciting opportunity available for an experienced Learning and Development professional with proven success in the design, delivery and evaluation of learning programs to join our Mercer Super Administration and Claims team at Mercer. This role will be based in Adelaide or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.


Learning and Development Manager


Reporting to the Mercer Super Administration and Claims Leader, you will optimize and execute the Administration and Claims training strategy ensuring holistic E2E colleague centric learning outcomes.

Working closely with the Administration and Claims leadership team, you will be responsible for the management of design, delivery and ongoing evaluation and maintenance of learning programs as part of colleague onboarding.

You will also be responsible for facilitating capability uplift aligned with training modules to support this, and embedding continuous learning of our operational practices within the Pacific Operations Administration and Claims business as required.

We will count on you to:

• Design and implement the annual learning and development strategy
• Develop and facilitate onboarding programs, including systems training, role-specific development sessions and IT set up
• Continually monitor relevant materials to ensure they are up to date with reflecting legislative and policy changes
• Work closely with the leadership group to identify capability skill gaps and build pathways to enhance performance through learning
• Conduct ongoing review of training programs and artefacts to continually support optimal engagement and learning outcomes.

What you need to have:

• Cert IV in training and assessment
• At least 3-5 years’ experience in a Learning & Development Management role
• Experience within a learning and development training role within the financial sector is essential, superannuation specific would be advantageous
• Demonstrated capability in design and delivery of content
• Confidence in facilitation and presenting to all stakeholders
• Exceptional knowledge in adult learning practices and frameworks.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.