Director - Global Benefits Management

Company:

Description:

Internal Job Posting

Mercer is seeking candidates for the following position based in the Noida office.

This is a hybrid role that has a requirement of working at least three days a week in the office.

Director – Metrics, Analytics & Reporting - Grade G

What can you expect?

We are looking to hire a Director in the Global Benefits Management (Health Operations)

Global Benefits Management - A client solution whereby in exchange for a global mandate to appoint MMB as broker in each market. We provide aggregated reporting, coordination and consulting services with a view to facilitate execution of benefit strategy globally for a multinational company

This role encompasses managing the team who perform coordination activities for Mercer’s large GBM accounts (currently 80 clients). The team’s activities include insurance policy renewal tracking and coordination, data collation from local country offices, production of client deliverables for MCG colleagues, and updating Mercer’s two main systems (GBMA and MG+)

We will count on you to:

• Supervise team whose main responsibility is to track and co-ordinate client employee benefits insurance policy renewals and broking implementations across the different client locations

Ensure team has appropriate training and resources to complete their assigned tasksEnsure team is completing tasks based on agreed-on timelinesHandle issue escalations from team, local country contacts, MCG coordinatorsAssign team resources to client projects, including contingency plans for team absences or during peak projectsPlan for and execute staff development, including development plans for all levels of employeesDraft and implement career path progression, beginning at level C and progressing from thereEnsure strong operations routines are in place –metrics, workflow, capacity management, quality assurance, identifying and mitigating risks, Drive continuous improvement

• Liaison with GBM stakeholders to develop and execute COE strategy and execute / report on progress

Regularly schedule calls / meetings with stakeholders for short- and longer-term planning for the COE and GBM delivery as a wholeAnnual forecasting of demand / staffing / budgeting for the teamDrive expansion of scope of activities / client transitions to the teamSit on steering groups with various stakeholders as appropriate

• GBM intellectual capital

Work with stakeholders to determine the intellectual capital the GOSS team will ownEnsure the intellectual capital is up to date, appropriate for clients, and available to colleaguesLead and champion COE standardization initiatives for templates and processes.

Note: Applicants should be flexible working in shifts

What you need to have?

• Graduate with minimum 15+ years’ experience overall

• Solid experience in Global Benefits Management

• Strong leadership and people management skills

• Excellent critical and strategic thinking skills

• Excellent interpersonal skills;

• Strong oral and written communication skills;

• Ability to prioritize and handle multiple tasks in a demanding work environment;

• Ability to coach others on managing timelines for critical deliverables and keep open communication channels on progress;

• Ability to partner and work with colleagues locally and globally to meet the deliverables;

• Ability to supervise a team of individuals working on outsourced tasks, and handle escalated issues professionally

• Ability to interact with onshore leadership, lead discussions as needed, and provide relevant reporting

• Building a culture of continuous improvement; working with continuous improvement tools and methodologies

• Proficiency in MS Office Tools (Excel, PowerPoint, Word)

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver

• High attention to detail

• Good relationship skills, Proven ability to work on own initiative as well as in a team

• Adaptable communicator, facilitator and problem solver

• High attention to detail

• Ability to multi-task and prioritize time effectively

What makes you stand out?

• Good knowledge and experience in UK Health insurance

• Excellent Communication and presentation Skills

• Strong analytical, research and problem-solving skills, attention to details

• Project Management Skills

• Executive presence that conveys composure and confidence in all situations

• Knowledge of quality tools like six sigma, lean and kaizen

• Proficiency in MS Excel

• Sound knowledge of VBA and BI Tools like power BI, Qlik, etc (preferred)

Why join our team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person