Client Relationship Specialist

Company:

Description:

We are seeking a talented individual to join our Client Relationship Management team at Mercer China. This role will be based in Beijing Office. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Act as project delivery member or assistant in medium/small sized benefit related project, e.g. benefit survey, research, benchmarking/review, analysis and design, etc., to manage project timeline, deliverables, project quality, etc. Help to manage client relationship and communication on project basis. Can solve ongoing client and vendor issues independently
• Conduct data analysis, documentation to support employee benefit type project (e.g. benefit review and design) according to project objective/needs.
• Provide insights input and reports draft on project delivery. Provide support to other internal projects to support business operation as appropriate.
• Provide coaching and mentoring for junior members. Work with consultants to research and develop the relevant consulting knowledge and skills. Involve in product improvement and development. Contribute to operational streamlining and optimization
• Manage commission collection and accounts receivables (AR)

What you need to have:

• Bachelor or Master Degree preferably in, Human resources, Actuarial studies, Applied psychology, Industrial/Organizational Psychology, Management, Statistics discipline etc.
• The desire to work in a team environment with a proven ability to be an effective team player
• Good communication skills in both written and spoken Chinese and English.
• Highly proficient computer skills.

What makes you stand out?

• Knowledge with employee benefit and compensation
• Strong project management skill.
• Ability to prioritize and handle multiple tasks in a demanding work environment

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.