United States onlyMapbox is seeking a Technical Program Manager (TPM) to deliver strategic programs for our key customers. This is a high-impact role in a dynamic environment where you will drive key programs from program kickoff through initial launch and beyond.
Requirements
- 5+ years of experience leading enterprise software implementations or Professional Services delivery in a post-sales environment.
- Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch.
- Demonstrated success managing scope, SOW execution, change management, and customer escalations.
- Deep customer empathy paired with disciplined execution.
- Customer-centric mindset, proactively representing the customer internally and ensuring their business objectives drive implementation priorities.
- Technical fluency with an understanding of cloud architectures, API/SDK integrations, and enterprise technical ecosystems deeply enough to anticipate risk and guide execution credibly.
- Effective communication, engaging effectively across audiences from developers to senior leaders with clarity, confidence, and precision, with strong verbal and written communication skills.
- Cross-functional influence, effectively navigating matrixed organizations, aligning Sales, Product, Engineering, Support, Solutions Architecture, and Executive Leadership to deliver customer outcomes.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Parental Leave
Finland
Japan
Germany
Belarus
Canada
Poland
Australia
Singapore
United Kingdom
South Korea