Solutions Architect, Enterprise

Location

Mapbox UK, Mapbox Germany

Employment Type

Full time

Department

Customer Engagement

Mapbox is the leading real‑time location platform for a new generation of location‑aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.

What You’ll Do

Solutions Architects (SA) are technical and business experts who partner with customers to help them design solutions to related problems from maps, search and navigation. Solutions Architects drive customer adoption of Mapbox by leveraging techniques such as technical discovery sessions, demonstrations, proof of concept/proof of value and technical deep dive workshops.

The SA III works alongside Account Managers with customers to architect solutions to complex location problems. Your work as an SA results in increased customer value, solution adoption, and Mapbox product capabilities.

SA’s are great problem solvers that love working with customers to solve their technical challenges. Successful candidates typically have a mix of software engineering, product management, solutions engineering, and technical consulting experience prior to this role.

• Apply Mapbox products/technologies to solve customer challenges.
• Deliver high quality, engaging technical presentations and solutions to senior decision makers, developers and engineers.
• Respond to technical customer inquiries (RFI’s, RFQ’s) with technical documentation and feasibility assessments.
• Increase Mapbox business opportunities by defining and building technical content including solution architectures to show customers how to implement specific use cases for new technologies.
• Provide structured feedback and advocate for important features and use cases to Mapbox product & engineering teams.
• Lead efforts to elicit requirements and perform technical evaluations.

What We Believe are Important Traits for This Role

• 8+ years experience in software engineering, technical consulting, solutions architecture, or product management.
• 8+ Experience working pre‑sales partnering with Business Development managers or sales reps with technical demonstrations and proof of concepts.
• Demonstrated experience solving large, complex customer problems in a consultative fashion within the location intelligence domain.
• A strong communicator, both written and verbal, who is comfortable explaining complex concepts and architectures to audiences from developers to senior decision makers.
• A strategic and creative problem‑solver that can both white board solutions, and champion strategies with CTOs and other senior stakeholders.
• Relentless focus on customer experience and solution quality, simplicity, and efficiency.
• Desire to explore, learn and teach new languages, skills, techniques, and platforms.
• Willing to travel up to 25% of the time for customer meetings and events.

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

• We value high‑performing creative individuals who dig into problems and opportunities.
• We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.