E-commerce assistant (Latvian language)

Do you want to work with international e-commerce?

MakesYouLocal helps webshops to expand and succeed abroad. Several of our clients are focusing on markets across Europe, including Latvia, which is why we are looking for new colleagues to join our Latvian team!

In this position, you will play an important part in our clients’ success in the Latvian market. Together with the team, you will help the customers with the issues they have, when shopping online.

Our new colleague should have excellent verbal and written skills in Latvian, and have a good understanding of Latvian customers' mindset, as well as first-hand knowledge of the culture.

What do we expect from our next colleague?

We are looking for people with a positive attitude and a genuine desire to help customers. Experience in a relevant field such as e-commerce, customer service, retail, hospitality or similar is a plus, however, the most important thing is a willingness to learn.

Must have:

• Latvian Language Mastery: You're fluent in Latvian, with impeccable language skills that reflect native-level proficiency.

• Cultural Expertise: You possess a deep understanding of Latvian culture and consumer behavior, with insights that come from personal experience.

• Bilingual Communication: You're adept in English, both written and spoken, enabling clear and effective communication.

• Translation Ability: You can effortlessly translate content from English to Latvian, ensuring accuracy and cultural relevance.

• Tech-Savvy: You're comfortable with computers and eager to learn new software and tools as needed.

• Team-Oriented: You thrive in a team setting, bringing a collaborative and supportive attitude to your work.

Your tasks and responsibilities:

• Customer Service: Deliver exceptional customer support via phone, chat, and email, ensuring timely and effective resolution of inquiries and issues.
• Translation: Accurately translate product descriptions, advertisements, newsletters, and other e-commerce content, maintaining high standards of quality and cultural relevance.
• Social Media Monitoring: Oversee social media activities for webshops, ensuring consistent and engaging communication with customers.
• Client Feedback: Provide insightful and actionable feedback to clients, aimed at optimizing and enhancing the overall customer experience.

We offer

• Remote work: Take advantage of the opportunity to work from anywhere, providing you with the flexibility to balance your work and personal life seamlessly.

• Training: Receive comprehensive training in e-commerce, customer service, our tools, and more. We will teach you everything you need to know to succeed in this role.
• Flexibility: Whether it's a dentist appointment or a sick child, we understand that sometimes schedules need to change.

Position Details:

This is as part-time, remote position with an expected commitment of around 22 hours per week. Our working hours are from 16:30 to 21:00.

If you can see yourself joining our team, do not hesitate to upload your CV. The final salary offer will be determined based on your experience. For a commitment of 22 hours per week, the salary range is approximately 600-750 EUR per month (neto)

Please be aware that this position requires the successful candidate to invoice our company for their services, as salary payments will be processed based on the submitted invoices.

About MakesYouLocal

MakesYouLocal was established in Copenhagen in 2010. ​​We help businesses with initial strategic decisions for their online shops expanding into new markets. With native knowledge and localisation services, we make sure that our clients’ webshops meet expectations in the new countries they launch in.

Our local teams are an important part of our clients’ daily operations. We take care of customer service and shop maintenance in local languages and provide valuable insights for business development and marketing strategies.

With our cross-border e-commerce experience from more than 400 projects and our +120 native e-commerce savvy employees across offices in Copenhagen, Vilnius, Berlin and Brno, we work closely with our clients to secure their international success. We focus on the 3 business areas, described below, and help businesses with everything requiring native language skills and cultural understanding – from initial market research to daily shop management and customer service.

Diversity

MakesYouLocal is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merits and business needs. We welcome applications regardless of race, colour, religion, sexual orientation, age or disability.

Requirements

• Customer Service: Deliver exceptional customer support via phone, chat, and email, ensuring timely and effective resolution of inquiries and issues.
• Translation: Accurately translate product descriptions, advertisements, newsletters, and other e-commerce content, maintaining high standards of quality and cultural relevance.
• Social Media Monitoring: Oversee social media activities for webshops, ensuring consistent and engaging communication with customers.
• Client Feedback: Provide insightful and actionable feedback to clients, aimed at optimizing and enhancing the overall customer experience.