United States onlyValorem Reply is seeking an IAM Production Operations Engineer experienced with product support to resolve technical issues through debugging, research, and investigation of access management solutions related to one or more of the following Identity Platforms (IdP): Ping Identity / PingOne, Microsoft Entra ID. The individual should have excellent documentation skills and the ability to translate complex technical processes into simple to follow written guides. Proven customer service skills supporting external and/or internal customers with strong interpersonal and business communication skills is essential to being successful in this role.
Responsibilities
- Provide technical guidance and support to cross-functional teams and end-users regarding identity system-related queries.
- Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
- You will help our customers troubleshoot PingFederate, PingAccess, PingDirectory, PingOne, PingID, and any supported integration kits.
- Manage the effectiveness of Incident, Service Request, Change, and Problem -management processes for the service area.
- Create knowledge documentation for testing, troubleshooting, mitigation, and resolution.
- Troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and application servers.
Minimum Requirements
- Bachelor's degree and experience in IAM Engineering or CIS/Cyber Security/IT field.
- Green Card or US Citizen required.
- 4 years of customer facing Technical Support (in FedRAMP environment preferred) OR 3 years of industry experience in administration of Identity Management and Governance products in design, development, customization, configuration, and deployment.
- Experience with Azure Dev Ops and experience with Networking including Load Balancers, Firewalls, IP, and DNS
- Excellent understanding of how SaaS applications and supporting SaaS solutions operate.
- Knowledge of Single Sign On Solutions (SAML, OAuth, OpenID Connect & WS-FED).
- Experience with Multi-Factor Authentication (PingID, RSA SecurID, DUO, Azure Authenticator) and ticketing systems such as ServiceNow.
- Understanding of Lightweight Directory Access Protocol and Directory Services, PKI, X.509 certificates, and Kerberos, as well as experience with Internet Protocols (HTTPS/SSL/TLS).
Preferred Qualifications
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
- Ping Identity Certified Professional
- Experience with Linux (preferred Oracle, Java, DevOps CI/CD , Terraform, Jenkins) Windows server OS management.
- Must be able to thrive in a fast-paced, high-energy environment.
Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at [email protected]. Visit our website at www.reply.com to learn more about our open roles.
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