Custom Recruitment Assistant

Company Description

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Business Unit Mission:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of Qualitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

Job Description

The individual will be required to work EU hours.

Role Mission:

The Custom Recruitment Assistant is responsible for creating and implementing a Custom Recruitment plan on allocated Qualitative and Quantitative projects and executing the related Custom Recruitment tasks, ensuring their successful delivery within the provided budget and timelines. The Custom Recruitment Assistant liaises with other stakeholders of projects to increase number of internal completes delivered and ensure panel growth.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Have an excellent understanding of Custom recruitment strategies for quantitative and qualitative studies; collaborate with Project Stakeholders to best utilize available options for maximum results.
• Demonstrate complete confidence on using all recruitment platforms and tools, such as the MR System, Dotmailer, Call Center, LinkedIn, ClickSend, DNUK, Rekru, Confirmit/Decipher…
• Attend IKO and project related meetings with PMs for projects assigned and share notes on agreed plan of action
• Build a custom recruitment plan for assigned projects always keeping in mind the needs of the client
• Liaise, when necessary, with other teams to maximise internal sample resources via phone recruitment, segmented emails, and other custom recruitment solutions
• Ensure Custom Recruitment tasks allocated are completed in line with timelines stipulated by the client
• Proactively seek alternative Custom Recruitment strategies and provide ideas to improve response rate and reduce costs in each project
• Have a good understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project delivery
• Deploy Custom Recruitment campaign resulting in new registrations
• Coordinate Custom recruitment efforts for up to 20 live projects to maintain the knowledge and experience on market research recruitment for quantitative and qualitative studies
• Follow processes to ensure same panellists are not over-targeted by custom recruitment actions
• Report any quality issues on project to line manager

Qualifications

Education and Training Required:

Bachelor’s degree or equivalent preferred

Relevant coursework in market research or healthcare preferred, but not required.

Knowledge, Skill, Ability:

• Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
• Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
• Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail and ability to multitask

Additional Information