The SR Operations Service Manager will serve as the primary post-install operational interface to named elite customers, working directly with Repair Centers to escalate and resolve customer operational issues. The role requires strong customer advocacy, technical resource management, and service improvement planning.
Requirements
- Bachelor's Degree or 6 plus years of relevant job experience
- Strong customer advocacy and technical resource management skills
- Ability to drive service improvement and operational continuity
- Excellent communication and problem-solving skills
Benefits
- Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks
- Bonus structure (short-term incentives, long-term incentives and/or sales compensation)
- Flexible work arrangements and work-life balance