DIR Operational Transformation

Lumen Technologies, Inc. (formerly CenturyLink, Inc.) is a prominent American telecommunications company headquartered in Monroe, Louisiana. Founded in 1930, it offers a wide array of communication, network services, security, cloud solutions, voice, and managed services through its extensive fiber optic and copper networks, along with its data centers and cloud computing services. The company operates primarily in two segments: Business and Mass Markets, serving both enterprise customers and individual consumers.

Lumen's portfolio includes high-performance services such as dark fiber, edge cloud services, and various internet protocol offerings, making it a go-to provider for businesses looking to enhance their digital infrastructure. Additionally, Lumen offers critical broadband services for residential and small business customers, fostering the connection of communities and enhancing digital inclusion. The company has faced significant transformations over the years, including multiple mergers and acquisitions to expand its service capabilities and market reach. Its legacy of innovation continues as it invests in next-generation technologies that meet the evolving needs of its customers.