We are looking for an Operations Technical Support I to provide Tier 1 IT Service Desk Support in a customer-focused, team-oriented, support environment. This is a work-from-home position with a variety of schedules available, including 4 days x 10 hours or 5 days x 8 hours.
Requirements
- Excellent Customer Service & Attitude
- Excellent listening/understanding, verbal, and written communications
- Team Player
- Excellent contact control, analytical and problem solving skills
- Proactive and Accountable
- Possess a sense of urgency and maintain stress awareness/management
- Ability to multi-task while being attentive to the customer
- Adaptability, Flexibility, Innovative/Creative Solutions
- Desire to learn, and maintain/enhance knowledge
- Readily accept feedback, mentoring, and coaching
- Working knowledge of Microsoft Office suite, ticketing tools, and troubleshooting tools.
- Understanding/experience in networking, web, email, mobile, security, and managed services technologies
Benefits
- Annual bonus
- Private health care (Medicover)
- Multisport card/Multicafeteria
- Lunchpass card
- Life insurance (voluntary)
- PPK (voluntary)
- English & Polish classes
- Working abroad policy
- CSBF (voluntary)
