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Lumen TechnologiesLT

Operations Technical Support I

Lumen Technologies, Inc. is a leading telecommunications provider in the US, offering a broad range of communication and network services since 1930.

Lumen Technologies

Employee count: 1001-5000

Poland only

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We are looking for an Operations Technical Support I to provide Tier 1 IT Service Desk Support in a customer-focused, team-oriented, support environment. This is a work-from-home position with a variety of schedules available, including 4 days x 10 hours or 5 days x 8 hours.

Requirements

  • Excellent Customer Service & Attitude
  • Excellent listening/understanding, verbal, and written communications
  • Team Player
  • Excellent contact control, analytical and problem solving skills
  • Proactive and Accountable
  • Possess a sense of urgency and maintain stress awareness/management
  • Ability to multi-task while being attentive to the customer
  • Adaptability, Flexibility, Innovative/Creative Solutions
  • Desire to learn, and maintain/enhance knowledge
  • Readily accept feedback, mentoring, and coaching
  • Working knowledge of Microsoft Office suite, ticketing tools, and troubleshooting tools.
  • Understanding/experience in networking, web, email, mobile, security, and managed services technologies

Benefits

  • Annual bonus
  • Private health care (Medicover)
  • Multisport card/Multicafeteria
  • Lunchpass card
  • Life insurance (voluntary)
  • PPK (voluntary)
  • English & Polish classes
  • Working abroad policy
  • CSBF (voluntary)

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Poland +/- 0 hours

About Lumen Technologies

Learn more about Lumen Technologies and their company culture.

View company profile

Lumen Technologies, Inc. (formerly CenturyLink, Inc.) is a prominent American telecommunications company headquartered in Monroe, Louisiana. Founded in 1930, it offers a wide array of communication, network services, security, cloud solutions, voice, and managed services through its extensive fiber optic and copper networks, along with its data centers and cloud computing services. The company operates primarily in two segments: Business and Mass Markets, serving both enterprise customers and individual consumers.

Lumen's portfolio includes high-performance services such as dark fiber, edge cloud services, and various internet protocol offerings, making it a go-to provider for businesses looking to enhance their digital infrastructure. Additionally, Lumen offers critical broadband services for residential and small business customers, fostering the connection of communities and enhancing digital inclusion. The company has faced significant transformations over the years, including multiple mergers and acquisitions to expand its service capabilities and market reach. Its legacy of innovation continues as it invests in next-generation technologies that meet the evolving needs of its customers.

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Lumen Technologies

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