IT Specialist (TechHub-PL)

We are expanding our IT Support area in Poland and looking for an IT Specialist who will join our existing 3‑person Helpdesk team. You will play a key role in supporting employees across Poland, ensuring smooth delivery of IT services, and contributing to global IT initiatives within our international organization.

Duties:

• Provide 1st and 2nd level support for employees in Poland, both remotely and on‑site.
• Deliver day‑to‑day end‑user support for hardware, software, and corporate applications.
• Handle incident and request resolution through the corporate ticketing system (e.g., FreshService).
• Troubleshoot issues related to laptops, peripherals, VPN, Microsoft 365, AVD/WVD, and other key tools.
• Manage full device lifecycle: ordering, preparing, distributing, recovering, and documenting equipment.
• Support system and application administration in a Microsoft‑based environment.
• Manage user accounts, permissions, and distribution lists (incl. Microsoft 365 roles).
• Prepare and configure workstations for employees.
• Support office IT infrastructure and coordinate with vendors.
• Identify opportunities to optimize IT processes, tools, and workflows.
• Collaborate with international IT teams on global initiatives and system rollouts.
• Participate in digitalization projects and new tool implementations.

What we offer:

• Work in an international corporate environment.
• Permanent employment with development opportunities.

· Hybrid work and flexible hours.

Requirements

• Completed IT education or degree in computer science or related field.
• Experience in IT support and administration (HelpDesk/Service Desk – 1st & 2nd line).
• Strong understanding of computer networks and protocols.
• Good to very good knowledge of Microsoft 365.
• Understanding of AVD/WVD environments.
• Knowledge of firewall concepts and IT security principles.

· Advanced English skills.

• Independent working style with end‑to‑end thinking.
• Strong communication skills in international environments.

Highlights

IT Specialist in Poland: providing 1st/2nd line support, managing devices and Microsoft 365, resolving incidents, supporting office IT, and contributing to global IT initiatives.