Director Business Operations

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Director of Business Operations is responsible for leading special projects teams and business operations within the CRO office. This role aims to enhance decision-making, identify key focus areas, and track the progress of top initiatives aligned with regional, functional, and corporate objectives as outlined in the Long Range Plan (LRP).

The role reports to the Sr Director, Business Operations.

The Main Responsibilities

• Develop and Refine Management Systems: Ensure visibility by consistently monitoring business objectives, including key financial and operational indicators.
• Progress Key Objectives: Identify and solve challenges within the CRO office, and support preparation and presentations for the board of directors.
• Instrumentation Approach: Develop methods to use KPIs to assess organizational performance against targets, refine strategic vision, and identify areas for improvement.
• Lead complex data gathering, analyzing and interpreting to create actions driving desired results for AGT wide goal. Build and execute on strategy using data driven insights to minimize risk and materialize opportunities for success.
• Business Strategy Implementation: Plan, organize, implement, and control externally focused business strategies using projects and processes to optimize current and future AGT business performance.
• Leadership Communication: Develop key messages and create presentations on behalf of executive leadership, representing and communicating their priorities across the entire Lumen organization.
• Cross-Functional Oversight: Provide oversight and manage stakeholder alignment for cross-functional projects, and initiatives across Lumen's executive leadership teams.
• Team Leadership: Oversee the team, providing guidance, support, and training to ensure effective performance. Drive team outcomes to deliver AGT and Lumen Goals.

What We Look For in a Candidate

• Bachelor's degree in Business, Operations, or a related field.
• 8 - 10 years related experience and 3+ years experience at manager level.
• Recognized as a leader with outstanding communication, presentations, and interpersonal skills.
• Ability to quickly establish credibility and rapport with a broad set of executives, C-Suite and constituencies.
• Strong results orientation with a demonstrated track record of success.
• Thrives in an organization with high operational rigor, is a self-starter, and is agile
• Passion for building and sustaining high-performing teams.
• Experience negotiating and liaising with multiple operational contacts at all levels up to executives.
• Applies a quantitative approach to problem solving, and has intermediate to advanced excel and technical skills.
• Experience working for publicly held, US-owned, global corporations.
• Ability to travel up to 20% of the time for meetings and presentations
• Ability to work with sensitive financial data and maintain confidentiality.
• Experience in budget management, preferably in large corporations with large budgets (multi-million dollars).

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

Requisition #: 337944

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.