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Ludi IncLI

Client Services Associate

Ludi, Inc. is a healthcare technology company that provides a physician payment automation platform called DocTime® Suite to help hospitals and health systems streamline their physician compensation processes, ensure compliance, and reduce administrative costs.

Ludi Inc

Employee count: 51-200

United States only

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The Client Services Associate supports successful client implementations and ongoing account needs within Ludi’s healthcare technology platform. This role partners closely with the VP of Implementation and VP of Account Management to ensure accurate data loads, quality assurance, contract mapping, and client training support. The ideal candidate combines healthcare knowledge, analytical thinking, and strong organizational skills to contribute to seamless client onboarding and operational excellence in a fast-paced, early-stage environment.

Key Responsibilities:
  • Assist in client implementations by loading client data into software input formats with accuracy and efficiency.
  • Review and assess physician-hospital duty structures and provide recommendations on appropriate mapping within the platform.
  • Support project work as needed, including helping scout management, product testing, service calls, and physician/approver training.
  • Conduct quality assurance on data loads and other deliverables at the direction of the Senior Director of Implementation.
  • Identify trends during contract review, apply critical thinking, and escalate issues appropriately to senior leadership.
  • Assist the Senior Director of Implementation in coordinating timelines for data loads, QA processes, and client-specific requirements.
  • Support client account needs as directed and supervised by the Senior Account Manager.
Education, Experience & Skills
  • Bachelor’s or Master’s degree preferred
  • 1–2 years of healthcare-related experience required; familiarity with physician-hospital contracts strongly preferred.
  • Working knowledge of healthcare industry dynamics, particularly provider compensation and contractual structures.
  • Articulate and resourceful communicator comfortable engaging with stakeholders at all organizational levels.
  • Strong organizational skills with meticulous attention to detail, particularly in data accuracy and documentation.
  • Demonstrated critical thinking and ability to identify trends or inconsistencies in contract review.
  • Strong writing, project management, and time management skills.
  • Ability to work independently in a home office environment within a fast-paced, early-stage company.
  • Flexible and adaptable, with the ability to move across functional areas depending on business needs.
Remote position, but the candidate must reside in the United States.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Experience

1 year minimum

Location requirements

Hiring timezones

United States +/- 0 hours

About Ludi Inc

Learn more about Ludi Inc and their company culture.

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We're Ludi, a healthcare technology company with a clear and focused mission: to simplify the way hospitals and health systems manage and process physician payments. Our journey began in 2012 when our founder, Gail Peace, a seasoned healthcare executive, recognized a significant and unmet need within the industry. She saw firsthand the complexities and inefficiencies inherent in tracking physician time and ensuring they were compensated accurately and on time according to their contracts. This process was often so convoluted that it led to costly compliance issues with federal and state regulations. To address this, we developed our flagship product, the DocTime® Suite, an innovative and fully integrated compensation management solution. This wasn't just about creating another piece of software; it was about building a long-term partnership with healthcare organizations to help them navigate the intricate world of provider compensation.

Our DocTime® Suite is more than just a time-tracking app; it's a robust financial and compliance management system designed to automate and manage the entire physician payment process. From the moment a contract is signed, our technology steps in to track physician activities in real-time, manage approvals, and seamlessly deliver payment information to the finance department. This automation results in an average 80 percent reduction in administrative time and costs for our clients, delivering a significant return on investment. We are proud to have helped hundreds of hospitals and health systems across the nation save millions of dollars, enhance their compliance efforts, and, most importantly, build stronger, more positive relationships with their physicians. We are committed to continuous innovation, expanding our solutions to meet the evolving needs of the healthcare industry, such as the shift towards value-based care and the increasing number of employed physicians. Our goal is to empower healthcare organizations to focus on what they do best: delivering exceptional patient care.

Employee benefits

Learn about the employee benefits and perks provided at Ludi Inc.

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401k

Ludi offers a 401k retirement savings plan.

Paid Vacation

Ludi provides paid vacation to its employees.

Flexible Telework

Ludi offers flexible telework options to its team members.

Comprehensive Medical Coverage

Ludi offers comprehensive medical coverage to its team members.

View Ludi Inc's employee benefits
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Ludi Inc

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