System Administrator

Lucid Reality Labs is developing the next generation XR solutions that change how people experience life, communicate, learn, tackle global challenges, work, and interact with the world.

Our company has been recognized among the Top World companies in XR for years. We offer a systemic and innovative approach to complex solutions for Healthcare, Life Sciences, Aerospace and Defense, Commercial, and Public Sectors. Our award-winning cases create pathways to impactful technology.

This is a great opportunity to join the key team, gain hands-on experience and exposure to spatial computing technology, and contribute to our Mission by disrupting global challenges with responsible technology!

As a System Administrator at Lucid Reality Labs, you will work closely with our team to maintain and optimize workstations, networks, hardware (including XR devices), and various services. Your responsibilities will span a wide range of infrastructure-related tasks, including system administration, monitoring and data management.

Requirements

Qualifications:

• The qualifications require English speaking skills.

• Knowledge of hardware, software, and network configurations.

• Experience with automating workflows in G Suite, Slack, Jira, and Confluence

• Strong organizational skills with attention to detail and a proactive mindset.

• Ability to identify issues independently and implement effective, timely solutions.

• Excellent problem-solving skills and the ability to work independently and collaboratively.

• Strong communication skills and the ability to work effectively in a team-oriented environment.

• Ability to document processes clearly and maintain accurate records.

• Readiness to managethe company’s technical support hub.

Responsibilities:

Proactive Ownership & Continuous Improvement:

• Take full ownership and responsibility for assigned tasks, demonstrating a high level of motivation, patience, and dedication to quality work.

• Maintain full engagement in day-to-day operations, with a proactive attitude toward identifying issues and implementing timely, effective solutions.

• Actively propose and implement cost optimization strategies, including identifying unnecessary expenses, improving processes, and automating workflows where applicable.

• Take initiative in organizing and maintaining proper workflows, equipment lifecycles, and infrastructure processes.

Configuration and Maintenance:

• Set up and maintain workstations, networks, and XR devices to ensure smooth operations.

• Manage and track hardware shipments: oversee shipping, receiving, relocation of equipment, maintain accurate inventory records, and verify hardware condition.

• Provide necessary equipment to users upon request and keep the inventory up-to-date.

• Maintain and support on-site physical servers.

• Continuously optimize and upgrade hardware and software components as needed to meet evolving needs.

Service Administration:

• Administer core services including GSuite, Jira, Confluence, and others, supporting company-wide productivity.

• Provide necessary system access to employees based on Jira requests.

• Maintain accurate license counts to match the organization’s needs, avoiding excess licensing costs.

• Coordinate employee onboarding and offboarding processes, including account setup, access management, equipment distribution, data transfers, and collaboration with relevant teams to ensure smooth transitions.

System Monitoring and Troubleshooting:

• Monitor the health and performance of core systems and infrastructure components.

• Proactively identify and address technical issues related to hardware and software to minimize downtime and disruptions.

• Support employees with any technical issues, ensuring quick and effective resolution.

• Ensure compliance with internal standards and security policies (ISO 27001) in collaboration with the information security manager.

Why Lucid Reality Labs:

• Join a dynamic and innovative team at the forefront of immersive technology.

• Contribute to groundbreaking projects that have a positive impact on various industries.

• Opportunities for professional growth and development in a rapidly evolving field.

• Competitive compensation and benefits package.

• Work in a supportive and collaborative work environment that values creativity and diversity.

What we offer:

• 24 working days paid vacation, 7 days sick leave, and public holidays;

• Flexible working hours and ability to work remotely;

• Open-minded and outside-the-box ideas embodied in life;

• Award-winning and diverse team to grow together;

• Minimum bureaucracy and a great working environment.

Highlights

You will work closely with our team to maintain and optimize workstations, networks, XR devices, and various services.