Global People Operations Generalist

Position: Global People Operations Generalist

Location: Remote, Costa Rica

About LRN

Do you want to use your people operations expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviours that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

LRN is hiring a Global People Operations Generalist to provide superior support to its US and International employees and managers through LRN’s People programs, processes, and systems. We seek a candidate with an understanding of how the People function can strategically contribute to LRN’s growth and organizational objectives.

Our People & Culture colleague will report to the Director, Global People Operations and collaborate with other LRN colleagues to develop and support the on-boarding, off-boarding, and talent development program initiatives. They will work to build relationships with employees and managers, supporting employee-related issues. We’re looking for someone who will be proactive in identifying opportunities to develop efficient and scalable people processes that can support a diverse, inclusive, and equitable culture, as the business grows.

What you’ll have the opportunity to do:

• Facilitate aspects of the employee lifecycle programs for US, EU, and LATAM, including onboarding, benefits open enrollment, leaves of absence and off-boarding 
• Enable outside resource onboarding including contractors, freelancers, and third party hiring
• Collaborate with the benefits broker to administer daily activity for the Costa Rica benefit plans, ensuring employee inquiries are supported throughout the year 
• Support people team projects and initiatives, including but not limited to annual performance review, compensation, and manager training 

• Facilitate headcount approvals and planning by liaising with the Talent Acquisition team and owning recruiting tracker updates
• Collaborate with the global People team on continually identifying opportunities to improve people processes to be efficient and scalable 
• Collaborate regularly with the Finance team on payroll related tasks and benefit invoice payments and reconciliations 
• Maintain complete and accurate employee and contractor data in ADP Workforce Now and personnel documentation 
• Run HR reports as requested or required by the Leadership team or the Finance team including monthly headcount census report
• Manage leave of absence requests and documentation in accordance with company policies and federal and local requirements 
• Interpret and explain employee policies, procedures, laws, standards, or regulations to assist managers and employees 
• Proactively identify needs of the employees, managers and the organization and provide suggestions and solutions 
• Collect and analyze HR data to identify trends, patterns, and insights that can inform HR policies, practices, and decisions
• Develop and maintain HR metrics and dashboards that track key HR performance indicators such as employee turnover, recruitment effectiveness, and employee engagement
• Become an ambassador of LRN’s culture, values, and behaviors 

Requirements

• 3+ years People Operations/Human Resources experience in fast-paced work environments 
• An HR degree or BA/BS degree with equivalent experience 
• Demonstrated understanding of US and international HR practices, policies, and laws required 
• Strong business, analytics, and HR acumen, including strong problem-solving skills, critical thinking, and initiative 
• Experience with employee lifecycle programs 
• Experience with supporting M&A projects, specifically the due diligence and integration phases 

• Ability to adapt in a fast-paced and high growth business environment 
• Experience with HRIS system; ADP Workforce Now a plus 
• Experience with US visa administration a plus 
• Demonstrated proficiency in MS Office, specifically Excel 
• Strong organization, interpersonal, and communication skills. The ability to work and connect with a variety of personalities on cross-functional, global teams 
• Demonstrates leadership capabilities 
• Ability to work independently, self-starter 

Benefits

• Competitive salary & benefits
• Competitive annual leave entitlement, plus public holidays in Costa Rica
• Bereavement Days
• Health Insurance
  

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.