Lovevery

About Lovevery:

Lovevery is a fast-growing direct-to-consumer startup co-founded by successful serial entrepreneurs and based in Boise, Idaho. Our customers are parents, and our mission is to help them feel confident they are giving their children meaningful development experiences in the critical early years of life. Taking a science-based approach, Lovevery products have won awards from Red Dot, Parents’ Choice, and NAPPA. TIME Magazine named The Play Kits subscription offering as one of the Best Inventions of 2018.

About the role:

Lovevery is passionately committed to making products and services that build brighter futures for children and families. The role of research at Lovevery is to help our teams meet this high standard by arming them with actionable information about what families want and need.

Lovevery is a dynamic and fast-moving organization, and Lovevery researchers are too. Lovevery researchers are practical problem solvers who independently design and run hands-on user research in close alignment with the needs and pace of the business.

We are looking for a Lead UX Researcher to join the Digital Product team. In this role, you will report to the Sr. Director of Consumer Insights and User Research and work closely with designers, product managers, engineers, and marketers to help shape the future of Lovevery’s digital experiences.

Responsibilities:

• Design and execute mixed-methods UX research studies that deliver actionable insights to Lovevery teams.
• Partner with stakeholders to translate complex research questions into precise and targeted research objectives.
• Draw from a diverse toolbox of quant and qual research techniques to select the methods that can deliver insights most efficiently for the goal at hand.
• Conduct research in a manner that produces strong evidence and actionable recommendations to support our customers and our business.
• Deliver key takeaways in clear and concise storytelling that engages stakeholders at all levels and inspires action.
• Advise cross-functional peers on what the research means and how to interpret it.
• Coach and support product managers and designers in conducting their own user research where appropriate.
• Be a strong advocate for our customers. Represent our customers’ point of view in a compelling and faithful way. Share insights broadly.

About You:

• 8+ years of hands-on digital product research experience.
• Experienced in research for ecommerce or subscription products.
• Proven success working in-house in a fast moving, high growth environment. Startup experience preferred.
• A strong portfolio reflecting a range of both quantitative and qualitative research studies. Your experience should include, at a minimum, exploratory customer research, iterative product testing, and surveys with descriptive statistics.
• A creative problem solver. You bring creativity and flexibility to design studies that can be executed efficiently without compromising rigor.
• Curious and skillful in customer-facing research, able to think on your feet to know when to probe more deeply versus move the conversation along.
• Business savvy. Your knowledge of metrics and KPIs informs how you design studies, write discussion guides, structure surveys, etc. When faced with a research question, you naturally ask yourself, “what’s the key KPI here?”
• A track record of seeing your research findings adopted and applied by cross functional peers and leaders.
• Passion for early childhood development and learning. You have a high-level of empathy and understanding by listening to our customers—parents, caregivers, and young children—and ability to share those learnings broadly.
• MA/MS in human factors, design, psychology, social science, market research or related field, or comparable industry experience.

Bonus points if you have:

• A passion for early childhood products and learning.
• Research experience in any of the following areas: accessibility, internationalization and localization, e-commerce.

Benefits/Perks You'll Enjoy:

• Competitive salary, benefits and stock option package
• 3 weeks PTO in year 1 +14 paid holidays
• Generous parental leave
• Any equipment you need to get the job done
• Free/discounted Lovevery products
• Global summits in Boise to meet your colleagues IRL

Salary Range Information

Based on market data and other factors, the salary range for this position is $154,000 to $190,000. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

Lovevery is proud to be an equal opportunity employer that values diversity in all forms. All employment decisions at Lovevery are based on business needs, job requirements, and individual qualifications, without regard to race, religion, national origin, sexual orientation, gender identity, HIV status, marital status, or any other status protected by the laws or regulations in the locations where we operate.