Manager, Implementation Services

About the role

We are seeking a Manager of Implementation Services to provide operational and functional leadership, focused on scaling our delivery capabilities, driving operational excellence, and developing the team. You will be responsible for leading a team of implementation professionals, while owning operational responsibilities crucial for day-to-day management of the Implementation Services team and strategic initiatives that are critical to our company's growth.

This is a pivotal role for an experienced leader who is passionate about building high-performing teams, refining delivery methodologies to expedite customer time-to-value, and acting as a key point of accountability for both team success and strategic outcomes that drive LogicGate’s operational growth and maturity.

Core Responsibilities:

• People Leadership: Lead, mentor, and scale a team of direct reports. Drive all aspects of talent management, including hiring, coaching, performance management, and career progression.
• Operational Leadership: Lead and support team operational processes including pre-sale scoping and support, onboarding and enablement, team operations, AI innovation, capacity management, operational and executive level reporting, and partner operations.
• Strategic Initiative Ownership: Act as the accountable owner for key strategic initiatives tied to our operating goals. Independently drive these initiatives from conception to completion, building cross-functional teams to achieve successful outcomes that elevate our execution.
• Delivery Methodology Excellence: Maintain accountability for the continuous improvement of our delivery methodology. Develop and implement strategies and processes that improve quality, streamline operations, and accelerate customer time-to-value.
• Escalation Management: Serve as a primary point of escalation for customers. Resolve complex issues for your delivery teams and partner with other members of Services senior leadership to manage and resolve enterprise-level escalations.
• Functional Management: Focus on the operational and strategic leadership of your team and function, provide program-level support and strategic guidance for our most complex multi-application customers.
• Cross-Functional Partnership: Act as a key partner to sales, customer success, and product leadership. Ensure your team is aligned with broader company objectives and that you are providing critical feedback from the field to inform company strategy.

Requirements:

• 7+ years of experience in enterprise software professional services, consulting, or a related field. GRC industry experience is a strong plus.
• 3+ years of direct people management experience, with a proven track record of leading high-performing teams. Experience managing other people leaders is highly desirable.
• Demonstrated experience leading operational or strategic initiatives, with a history of being an accountable owner who drives measurable business outcomes.
• Expertise in customer relationship management and a proven ability to resolve complex customer escalations with diplomacy and authority.
• Deep understanding of professional services operations, including project scoping, resource management, and delivery methodologies.
• Exceptional leadership and communication skills, with the ability to influence and collaborate with stakeholders at all levels, from individual contributors to executive leadership.

The anticipated base salary range for the role is $110,000 - $135,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Total Rewards

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, our current total rewards offerings also include generous PTO, 11 Annual Company Holidays, Summer Fridays, and Health Days.

We are focused on and invested in career development and learning opportunities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.

Our Culture

At LogicGate, our hybrid culture is grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide everything we do - with our customers, our employees, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, backgrounds, ideas, and experiences to the table. We remain committed to fostering an inclusive work environment where all employee differences are celebrated, their ideas matter, and everyone feels safe to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster a culture of belonging.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here.

Excited about LogicGate but not familiar with GRC?

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.