GitKraken is seeking a Digital Customer Success Manager to scale customer success for low-touch, product-led customer segments through automation, in-product guidance, and data-driven lifecycle programs.
Requirements
- 4–8 years of experience in Customer Success, Digital Customer Success, PLG, Lifecycle Management, or low-touch growth roles at a SaaS company
- Hands-on experience designing or operating digital customer success or in-app enablement programs
- Strong understanding of post-sale customer journeys in a product-led, self-serve, or low-touch B2B SaaS environment
- Experience working with product analytics and engagement tools (e.g., Amplitude, Mixpanel, Heap, HubSpot, in-app messaging platforms)
- Ability to translate usage data into actionable engagement and retention strategies
Benefits
- Flexible Paid-Time-Off Policy
- Paid company holidays (chosen by our employees)
- Generous paid parental leave
- Pet insurance plan (with no exclusions)
- Health, dental, and vision insurance with competitive employer cost-sharing + employer-paid life/AD&D insurance
- 401(k) retirement plan plus company matching
- Company-paid domestic trip after your 1-year anniversary, and an international trip every 5 years
