Customer Success Manager

Description

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.

As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub’s platform.

Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth—by combining technical execution, strategic guidance, and strong relationship management.

You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes.

The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.

Your day-to-day will include:

• Customer meetings on a daily basis, in different stages in their journey.
• Understand customers' business objectives and proactively identify opportunities to drive value and ROI.
• Train and provide technical sessions to new customers, ensuring they have a smooth transition onto the platform and understand its features and functionalities.
• Serve as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
• Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.
• Drive upsell and expansion opportunities within existing accounts, working closely with the Sales team.

Requirements

On the technical aspects, we expect you to:

• Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must
• Have proven hands-on experience with leading onboarding and implementation processes
• Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) - is a must
• Have good understanding of sales and business processes
• Experience with CPQ tools (an advantage)

On the interpersonal aspects, we expect you to:

• Have proven experience with similar roles: Customer Success Manager / Presales / Sales Engineer / Technical Account Manager
• Feel comfortable leading workshops and technical training sessions
• Have excellent interpersonal communication and customer-oriented skills
• Act as the trusted advisor in front of C-suite and senior levels
• Have a "can-do" approach, great problem-solving and work-under-pressure ability
• Love working in a dynamic and fast-paced environment
• Communicate in English as a mother tongue level - is a must