Financial Business Systems Analyst

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

What’s unique about this role?

The Financial Business Systems Analyst drives the development, maintenance, support, and continuous improvement of business systems that underlie key finance functions at Lighthouse. The current focus is on billing systems. Over time, the Analyst will also drive the development, maintenance, support, and continuous improvement of other business systems. The Financial Business Systems Analyst acts as an internal consultant, working with stakeholders within and outside of Finance to identify and analyze business system needs, and using the results to drive system and process improvements. The Analyst is a key advocate at Lighthouse for achieving better financial performance through process improvements and automation.

What will this person do?

• Billing system and process improvements. Consults with billing teams and other billing stakeholders to identify, analyze, and prioritize system and process improvement opportunities. Based on opportunities, drives system and process improvements forward. Defines technical requirements and collaborates with developers on system development and automation projects. Drives process improvements using strategies including simplifying and documenting processes, creating shared checklists and other documentation, defining roles and responsibilities, and providing training.
• Billing system integration. Drives billing system integration efforts by analyzing billing data, highlighting integration impacts, defining requirements, and collaborating with developers on system integration projects.
• Client-facing reporting. Gathers input, assesses current capabilities, and defines technical requirements for client-facing reporting. Based on requirements, drives efforts to create / improve client-facing reporting functionality. Generates reports, or ensures that reports are generated by others, to meet client needs.
• Internal reporting. Drives the creation of internal reporting functionality for billing and related metrics, including pricing and volume reports. Generates reports, or ensures that reports are generated by others, to meet internal needs.
• Technical support. Provides technical support for billing and related systems. Researches and analyzes system issues. Identifies and recommends solutions, including product customizations / enhancements / work-around and/or long-term system and process improvements.
• System / data administrative services. Provides system / data administrative services for billing and related systems. Maintains pricing and other data in our billing systems. Addresses timekeeping requests.
• Other projects. Applies analytical and technical skills to similar system and process improvement projects at Lighthouse. Develops business cases for other projects. Collaborates with stakeholders within and outside of Finance to drive approved projects forward
• Perform other related duties as assigned.

Bring your passion and together we will shine. It would also be great if you have the following:

• Bachelor's degree in a technical field such as Computer Science, Information Systems, Business Intelligence, Engineering, or Mathematics
• 2+ years of experience in business analysis, technical support, and/or system development roles
• Effective communicator (written and oral), especially with business users, developers, and management
• Ability to explain complex issues / design from both a technical and a business functional point of view
• Drive and passion to continually improve business processes
• Strong Microsoft Office skills (especially a high proficiency in Excel)
• Technical eDiscovery experience in a law firm, corporation, or eDiscovery service provider a plus
• Experience working with ServiceNow and/or QuickBase a plus
• Track record of bringing critical thinking to technology and processes
• Strong initiative to provide support across the company to achieve common goals
• Exceptional attention to detail and strong organizational skills
• Ability to be a team player and collaborate with teams across the company
• Willingness to adapt to a rapidly changing environment and rapidly changing systems
• Ability to work in a fast-paced environment and effectively manage competing priorities
• Adherence to processes and procedures while focusing on future improvements

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

The expected pay for this role will range from $58,650 to $78,200 per year. This role will be eligible to participate in an annual bonus or incentive program.

Lighthouse offers a quality comprehensive benefits package including, medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.