Forward Deployed Engineer (North America - Remote)

Akka is seeking a Forward Deployed Engineer who has deep technical experience and an enthusiasm for building what's next. You will serve as the primary technical anchor for our customers, providing the expertise needed to build robust, production-grade applications on our agentic platform.

Requirements

• Guiding customers to build & release successfully
• Spec-Driven Development: Guide customers through rigorous, specification-first development to ensure AI agents and distributed systems meet strict functional requirements.
• Production Readiness: Provide hands-on architectural support for hardening systems, building policy ladders with extensive guardrails, and mitigating deployment risks.
• Technical Execution: Assist in environment setup and perform code reviews to ensure applications are production-grade.
• Knowledge Transfer: Act as the technical anchor, bridging the gap between initial setup and final deployment with the goal of customer self-sufficiency.
• Maintaining customer expertise in post-production
• Strategic Subject Matter Expert: Serve as the consistent expert for complex, customer-specific issues.
• Maintain Architectural Context & Growth: Join recurring customer meetings or host weekly "Office Hours" to stay aligned with the system's evolution and identify new opportunities to expand the account.
• General Technical Support
• Complex Issue Resolution: Act as the initial point of contact for complex issues that "spill over" from the broader Operational team.
• Bidirectional Product Collaboration: Work closely with internal product and engineering teams across all project phases to influence roadmaps based on direct customer insights, while mastering the latest platform innovations to bring specialized, high-value knowledge and assistance to the customer.

Benefits

• Transparent, distributed work environment with a strong focus on work-life balance
• Challenging work that interacts with innovative applications used by millions
• Collaborative culture that attracts the "brightest minds" in the technology community