IT Technical Writer

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

The IT Technical Writer is responsible for creating, editing, and maintaining clear, accurate, and user-friendly technical documentation that supports IT services, systems, and processes. This role works closely with IT teams, project managers, and business stakeholders to translate complex technical information into structured documentation, including SOPs, knowledge base articles, process guides, system documentation, and user manuals. The Technical Writer plays a key role in improving documentation standards, knowledge management, and operational consistency across the IT organization.

Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description.

Compensation: $31.00 - $36.00/hour in addition to a competitive bonus plan

Key Responsibilities:

Documentation Development & Management

• Create, edit, and maintain technical documentation including standard operating procedures (SOPs), work instructions, user guides, and system documentation.

• Develop IT service documentation aligned with ITSM best practices (incident, change, problem, and request processes).

• Maintain and update internal knowledge bases and documentation repositories.

• Ensure documentation is accurate, version-controlled, and easily accessible to stakeholders.

IT Service Management (ITSM) Support

• Document IT processes, workflows, and service catalogs.

• Support knowledge article creation for service desk and operational teams.

• Collaborate with ITSM, infrastructure, and application teams to capture technical procedures and process improvements.

• Standardize documentation templates and formatting across IT operations.

Stakeholder Collaboration

• Partner with subject matter experts (SMEs), engineers, analysts, and project teams to gather technical information.

• Facilitate documentation reviews and approvals with key stakeholders.

• Translate technical concepts into business-friendly language for non-technical audiences.

Process Improvement & Governance

• Establish documentation standards, style guides, and governance practices.

• Identify documentation gaps and recommend improvements to enhance operational efficiency.

• Support audits, compliance initiatives, and policy documentation.

• Ensure alignment with organizational and regulatory documentation requirements.

Tools & Content Management

• Maintain documentation within ITSM platforms, knowledge management tools, and collaboration systems.

• Utilize tools such as ServiceNow, Confluence, SharePoint, or similar platforms for documentation storage and publishing.

Requirements:

Education and Experience

• 4-Year Degree in Information Technology. Additional equivalent years of proven experience in a similar role may be considered in lieu of the degree.

• 3+ years of experience in technical writing, preferably within an IT or ITSM environment.

• Strong experience documenting technical processes, systems, and workflows.

• Excellent written, editing, and proofreading skills.

• Ability to translate complex technical information into clear, concise documentation.

Preferred Skills

• Experience in IT Service Management environments (ITIL-aligned organizations).

• Familiarity with ITSM tools such as ServiceNow, Zendesk, ManageEngine, or similar platforms.

• Knowledge of knowledge management best practices and documentation frameworks.

• ITIL Foundation certification or equivalent experience.

• Experience supporting audits, compliance, or governance documentation.

Core Competencies

• Strong attention to detail and organizational skills

• Excellent communication and stakeholder engagement

• Analytical and process-oriented mindset

• Ability to manage multiple documentation projects simultaneously

• Continuous improvement and quality-focused approach

• Qualified candidates must be legally authorized to be employed in the United States

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Working Conditions

• This role is primarily performed in a remote setting, requiring reliable internet access and a quiet, distraction-free, dedicated HIPAA (Health Insurance Portability and Accountability Act) compliant workspace. Work involves extended periods of sitting, frequent use of a computer and audio/video calls and meetings

• Occasional collaboration with cross-functional IT and business teams

• May support project timelines and documentation deadlines

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.