Australia onlyAbout the Organisation
Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.
Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About the role
Reporting to the Manager, Financial Management and Business Process, you will be responsible for leading a small team, ensuring the effective monitoring and oversight of client personal funds, shared household expenses, and rental contributions in accordance with relevant policies, procedures, and legislative requirements. This role also includes managing the CardHero system as a key financial technology solution, maintaining strong relationships with external stakeholders, and supporting continuous improvement in processes and service delivery.
This is a permanent full time role, location is flexible. This role offers the flexibility to work from your preferred location, whether that is your home or from an LWB office.
Key Responsibilities
- Leads a small team to manage all aspects of the Client Funds operations
- Providing monthly reporting and KPI measures
- Responsible for the debt management systems, process and procedures
- Manages complaints in accordance with internal and external requirements
- Support team to achieve the business plan outcomes and other organisational programs and initiatives.
- Monitor, coach, support, motivate and develop team members
- Monitor house and client expenditure and charging ensuring that the management of client funds is underpinned by the principles of accountability and transparency
- Provide comprehensive information to clients and their administrators about the management of client funds and Shared Household Expense Contributions
- Establish, develop, implement and continually review and revise relevant systems and processes relative to the management of client funds, to ensure best practice
- Provide accurate and timely monthly and ad-hoc reconciliations and reports on client funds
- Undertake regular Client Funds quality checks to ensure clear information, records, processes and systems are in place to account for the expenditure of money held in trust for clients, in accordance with relevant policies and procedures
- Maintain oversight of processes to prepare budgets and financial plans for clients
- Implement, maintain and continuously ensure that relevant controls and accountabilities are in place for the management of client funds.
- Provide advice and assistance to State Directors, Regional Directors, Operations Managers, House Supervisors and DDSO’s in relation to the management of client funds and Shared Household Expense Contributions;
- Provide training and coaching to relevant staff on the use of the LWB Client Funds System (CFS), policies and processes to enable effective administration of client funds
Skills & Experience
- Certificate III in Administration / Business studies or equivalent training and/or experience
- Demonstrated experience in a similar role and or experience in financial reconciliations
- Demonstrated experience leading and managing a small team
- Demonstrated experience in managing competing priorities and to deliver outcomes within agreed timeframes and quality standards
- Demonstrated experience to comprehend and complete accurate and timely account reconciliations
- Demonstrated understanding of financial risk relative to the management of funds
- The ability to work collaboratively and in partnership with a range of stakeholders
- Demonstrated problem solving and conflict resolution skills with an ability to think laterally and use initiative
- Excellent verbal and written communication skills with strong attention to detail
- Proficient ability in the use of the Microsoft Office suite of programs, specifically Excel
Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
Benefits
- Join one of Australia’s largest social purpose organisations
- Permanent full time role, location flexible
- Monthly rostered days off and salary packaging benefits
How to Apply
Please include your resume and cover letter in one document. Click ‘Apply’ and follow the prompts. For any inquiries or assistance with adjustments, please contact [email protected].
Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.
Applications close at midnight on Wednesday 30th April 2025.
