Customer Success Officer

Libertex Group Overview

Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.

Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.

The Libertex Group in Numbers:

• 25+ Years of fintech experience

• 3M+ clients worldwide

• 700+ employees

• 40+ international awards (for Libertex)
• 300+ tradable assets (through Libertex)

The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.

Job Overview

The Customer Success Officer will be responsible for supporting customers effectively through various communication channels.

Responsibilities

• communicate with Clients by phone, email and other online communication channels
• promptly respond to customer requests
• consider and resolve Customer complaints
• convey Clients' wishes to responsible specialists
• record information on contacts with Clients in the CRM-system
• communicate and coordinate with internal departments

Requirements

• secondary or higher education (linguistic, economic will be an advantage)
• experience working with Clients in the field of consulting will be an advantage
• telephone communication experience
• Russian - fluent, English - upper-intermediate
• knowledge of another foreign language will be an advantage
• advanced computer skills
• high communicative skills, multitasking, teamwork skills

Benefits

• Monthly bonuses based on performance
• 24 working days annual leave
• Udemy Business unlimited membership
• Corporate events and team building activities
• Professional and personal development opportunities in a fast-growing environment