Technical Onboarding Specialist - India

Responsibilities:

• Lead the planning and implementation of projects.
• Define project scope, goals, and deliverables.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Manage project budget, track expenses, and ensure project profitability.
• Manage project risks and issues, and develop mitigation strategies.
• Ensure project deliverables are on time, within scope, and meet quality standards.
• Report on project progress, risks, and issues to stakeholders.
• Lead and motivate project team members, and provide guidance and support as needed.
• Conduct project post-mortems and create a recommendations report to identify successful and unsuccessful project elements.

Requirements:

• Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
• 2+ years of experience in a hands on technical role
• 2+ years of experience delivering successful customer implementationsStrong technical background with a good understanding of SaaS platforms, APIs and cloud services.
• Excellent project management skills with the ability to juggle multiple projects simultaneously.
• Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
• Exceptional organizational and problem-solving skills.
• Strong communication skills in English (both written and verbal).Comfortable working remotely and across different time zones.
• Optional RequirementsFamiliarity with common CRM integrations such as Salesforce and Zendesk.
• Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.