Senior Project Manager

For over 50 years we have been helping its clients deliver better business financing.­­

Today, our products and services are used by over 120 banks and finance providers worldwide. Our flexible end-to-end platform offers them everything they need to provide an extensive range of financing products, smoothly and securely. From institutional lenders to SME specialists, our software gives our clients the agility to create new and innovative finance products that help their customers thrive.

Headquartered in London, and with regional offices in California and Singapore, Lendscape employs over 200 people around the world. We continue to grow and evolve, building on our heritage while keeping pace with the changing demands of the financial software sector.

About the role and our Customer Success team

Joining our team is an exciting opportunity to be apart of a growing bunch. As a member of a team that is spread across various parts of the world, you will gain exposure to diverse cultures and perspectives. Being a part of Lendscape while we are venturing into new countries puts you at the forefront of expansion!

We are a team of 16, each individual’s contributions are visible and impactful, providing a sense of satisfaction and accomplishment.

Requirements

How you will make a difference and responsibilities

• Able to own and deliver major client implementation projects including clients with revenue in excess of £1m.
• Work with a team of Lendscape consultants and SMEs during Discovery Phases to establish the scope, budget and timeline for the project implementation facilitating client workshops as necessary.
• Prepare and maintain project statements of work, project plans and project estimates, agreeing the terms of engagement outlined in these documents with the client.
• Oversee and organise Lendscape activities in support of projects through various Lendscape consultants and SMEs
• Ensure that all work carried out by Lendscape on behalf of the clients is billed in accordance with the contract terms and that clients pay promptly.
• Maintain detailed and accurate estimates to complete for all streams, including customisation and integration.
• Visit clients as required to drive the progress of their project according to the scope, budget and timeline agreed.
• Carry out project retrospectives on completion of the projects ensuring a seamless client experience.
• Attend client meetings either remotely or in person in support of the Sales process
• Train, coach and mentor other project managers to improve the project management capabilities of the Delivery Team to allow project managers within the team to progress their careers within Lendscape.
• Assist in prioritising the work of other teams in support of the complete portfolio of client projects.

You are responsible for

· Work to improve Lendscape’s project methodology and governance to ensure we can effectively deliver multiple projects of varying complexity and size.

· Follow the project methodology suitable to the individual project, using both agile and waterfall approaches to project management.

· Train, coach and mentor other team members on project management methodology to improve the capabilities of the Delivery Team and to allow project managers to grow within Lendscape.

· Be a nominated escalation point for other client projects where appropriate.

· Assist in prioritising the work of other teams in support of the complete portfolio of client projects.

• Commercial awareness and experience in managing client relationships is required for the successful management of Lendscape projects.

We know that perfect candidates don’t exist. Even if not all of this applies to you, we’d love to learn more about you.

• Experience of managing complex projects preferably in a commercial finance or IT implementation setting.
• Qualified in the latest project management methodology.
• Qualifications may be replaced by experience if experience is extensive.
• Evidence of experience in using project management tools.
• Experience in stakeholder management at all levels in an organisation.
• Knowledge of IT implementation projects.
• Understanding of corporate finance processes and business models.
• Foreign language an advantage although not essential.
• Establishes strong, trusting relationships with others based on mutual respect and understanding.
• Good communicator, both written and verbal.
• Able to quickly get to the core of complex issues and explain them to others.
• Takes ownership of problems and uses own initiative.
• Tenacious problem solver.
• Enjoys creating structure to ensure that processes run smoothly.
• Team player.
• Self-motivated and pro-active.
• Committed to self-development.

Benefits

What’s in it for you

- Full-time opportunity – hybrid working, working remotely

- Continuous training

- Learning and development

- Life assurance

- Work alongside a team developing and delivering innovative technology that creates huge value for a variety of local and international clients

Our culture

We are very proud of our culture and our way of working. Below are our shared values and behaviours that make up our work environment and our day-to-day experience at Lendscape.

Achieve great things, together: We are supportive and empathetic, always available to lend a hand when needed.

Go above and beyond for customers: We are customer centric and give 100% to deliver exceptional outcomes. Everyone is willing to go the extra mile to solve the customer’s biggest challenges and help them get ahead.

Embrace every opportunity: We’re inspired by opportunities to sustainably grow ourselves. Lendscape and our customers.

Rise to the challenge: We are self-motivated, empowered with flexibility and autonomy to work in our best way.

What to expect

We appreciate you taking the time to apply to this role with us, and we are committed to making your journey with us as positive as possible. Interviews are a team effort and we’re keen to address any queries you may have and to determine if you equally feel if we are the right choice for your career.

Should your application be selected for an interview the process will be an initial conversation with our Talent Partner Safa Mohamoud. During this conversation we will explore your background, a broad overview of your skillset and what drives you. This will be followed by a conversation with our Head of Customer Success, Maria Dunne and our Senior Project Manager, Julia Camelier, to dive deeper into your experience and equally for you to ask in depth questions about the role. The next interview stage will consist of a presentation that we will provide instructions for. This will be presented to Maria some of the members of the Customer Success team. You will have some time to also ask your own questions and to understand our ways of working a bit better.

The final interview will be with one of our ExCo Members – Mike Mayes, along with another member of our Senior Management Team.

Lendscape is for everyone

Lendscape is passionate about ensuring that we remain a top performing business and a fantastic place to work – a place where everyone is comfortable to work. We’re a business that values equal opportunities for all and we celebrate the unique and diverse backgrounds and experiences of each individual.

Interested but not sure you tick every box? We recognize that skills and experience can be gained in various ways, and we encourage you to apply for a role at our company, even if you feel your background might not perfectly align with the position.

We look forward to connecting with you.