Lendbuzz hiring Customer Success Associate (Trilingual) • Remote (Work from Home) | Himalayas
LendbuzzLE

Customer Success Associate (Trilingual)

Lendbuzz is an AI-powered auto finance platform that provides car loans to individuals with limited or no U.S. credit history, using machine learning algorithms to assess creditworthiness.

Lendbuzz

Employee count: 201-500

United States only
At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
We are seeking a Customer Success Associate with 2–5 years of experience in a call center environment. Fluency in Portuguese and English is required. Trilingual candidates (Portuguese, Spanish, and English) are strongly encouraged to apply.
This position requires availability during standard business hours, Monday through Friday, from 12 PM to 9 PM Eastern Standard Time (EST).

Responsibilities:

  • Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text
  • Document all customer interactions accurately using our CRM system
  • Ensure adherence to company policies and procedures
  • Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs)
  • Enhance customer service quality by analyzing and refining processes and system configurations
  • Provide technical advice and assistance to maximize customer operational performance
  • Identify and troubleshoot network problems related to customer service channels and platforms
  • Collaborate with and report directly to the Customer Success Manager

Requirements:

  • Fluency in Portuguese and English is required. Trilingual candidates (Portuguese, Spanish, and English) are preferred
  • 2-5 years of experience in a call center environment handling a high volume of calls
  • Enthusiasm for engaging in conversations and continuously learning from and educating customers
  • Passion for technology and a willingness to stay updated on industry trends
  • Clear, personable, and informative communication skillsCuriosity, motivation, and a drive to tackle new challenges
  • Strong team player who is comfortable both providing and seeking assistance
  • Adaptability to thrive in a dynamic and evolving environment
  • Ability to maintain composure and efficiency in a fast-paced settingEagerness to take on new tasks and solve problems in real-time
We believe:
Diversityis a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassionis a strength. We care about our customers and look to build long-term relationships with them.
Simplicityis a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!

About the job

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Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Lendbuzz

Learn more about Lendbuzz and their company culture.

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At the heart of Lendbuzz is a culture built on the resolute belief in the promise and power of diversity. This core value permeates every aspect of the company, from its employees to its dealers, partners, and borrowers. Lendbuzz champions the idea that financial opportunity should be more personalized and fair, a mission that drives the development of innovative technologies. These technologies are designed to provide underserved and overlooked borrowers with better access to credit, addressing a critical gap in the traditional financial system. The company was founded in 2015 by Amitay Kalmar and Dan Raviv, who themselves experienced the limitations of lacking a U.S. credit history when they immigrated. This personal experience fueled their goal to use emerging and proprietary technologies to broaden credit access.

Lendbuzz fosters an environment that values independent and critical thinking. The company's culture is guided by several key principles: diversity as a competitive advantage, compassion as a strength, simplicity as a key feature, and honesty and transparency as non-negotiable. They believe in connecting with kindness, creating an understanding and compassionate ecosystem that turns singular moments into a resilient whole. Collaboration is central to their operations; Lendbuzz nurtures an open, honest, and earnest ecosystem where outcomes are the result of cooperation rather than isolation. This collaborative spirit extends to their work with dealership partners, helping them serve a more diverse customer base and, in turn, grow their own businesses. Ultimately, Lendbuzz is dedicated to the idea that financial opportunity belongs to everyone and works every day to improve lives by extending this opportunity. Their commitment is to do the right thing, a simple yet profound idea that guides and inspires their efforts daily.

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Lendbuzz

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