Head of Client Success Management, DACH, German Speaker

Be Part of Our Mission

Learnlight is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and interpersonal skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we’ve worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment.

Your Career Opportunity

In this exciting new career opportunity, you’ll have a direct impact on ensuring client satisfaction, retention, and growth. Collaborating with our Sales, Product Development, and Learner Support teams, you’ll play an essential role in developing and implementing strategies that drive client success, foster strong relationships, and maximize value delivery. You will:

• Provide strategic leadership to the Client Success Management team by setting clear objectives, defining KPIs, and planning the department structure aligned with company goals and financial targets.

• Build, lead, and mentor a high-performing, client-centric team.

• Serve as the primary escalation point for client issues, ensuring timely resolution and effective communication, while advocating for client needs across the organization.

• Develop and implement client success strategies focused on maximizing satisfaction, retention, and growth, including personalized success plans in collaboration with Account Managers.

• Collaborate closely with senior management and cross-functional teams, including sales, marketing, product development, and learner support.

• Manage and enforce company policies related to client satisfaction standards, and support sales efforts by aligning strategies for upselling, cross-selling, and forecasting new programs.

What You'll Offer

• Proven experience in a customer success leadership role, preferably within the EdTech sector.

• Advanced proficiency in both English and German

• Deep understanding of client success principles and best practices, with proven ability to build strong internal and external relationships.

• Experience using CRM software, with familiarity in MS Dynamics as a plus, and an analytical mindset to leverage data for informed decision-making.

• Bachelor’s degree in Business, Marketing, or a related field; an MBA is considered a plus.

What We Offer

• Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.

• Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback.

• Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.

• Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments.

• Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures.

• Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).

• Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our Diversity, Equity, Inclusion Workplace Certification and commitments.

Ready to Join Us?

Our colleagues – also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are being scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company and we look for English communication skills for effective collaboration - please apply with your résumé in English.

The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website https://www.learnlight.com/en/privacy-policy/