Site Reliability Engineering Manager

Company Description

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories - from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".

lastminute.com is part of lm group, publicly traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services

Job Description

We are seeking an Engineering Manager with proven leadership and strong technical expertise for our Technology department based in Chiasso. The Engineering Manager will focus on leading Site Reliability Engineering team toward a Platform decentralized model to enable autonomy while ensuring the right level of governance and compliance.

Key Responsibilities

• Lead and mentor a team of engineers, providing guidance on best practices, methodologies, and professional development.
• Contribute to defining common processes such as Cloud governance.
• Provide cloud financial management support to ensure cost efficiency and optimal resource utilization, contributing in process definition such as showback and chargeback.
• Establish and enforce operational best practices to ensure the reliability and scalability of our platform.
• Support and develop training programs, mentorship initiatives, and career paths to foster the professional growth of team members.
• Conduct regular performance evaluations, provide feedback, and set clear goals for team members to ensure alignment with organizational objectives and individual career growth.
• Participate in the recruitment process, including interviewing candidates, and oversee the onboarding process for new team members to ensure a smooth transition into the team.
• Allocate resources effectively, including personnel, budget, and time, to optimize productivity and achieve project deliverables.
• Support senior Platform lead on managing budget, including forecasting expenses.
• Communicate with stakeholders, including upper management and cross-functional teams, to align Core SREs efforts with broader organizational goals and priorities.
• Drive a culture of continuous improvement, emphasizing efficiency, quality, and technical excellence within the engineering team.
• Provide regular updates and reports on team performance, project status, and key metrics to stakeholders, ensuring transparency and accountability.

Qualifications

Essential

• 2-3 years of previous experience in people management, in complex contexts and environments;
• Proven experience in DevOps/SRE roles
• Strong understanding of AWS, including related governance and security components, with a focus on oversight rather than hands-on implementation
• Proven experience on Cloud Financial Management practices like FinOps framework
• Familiarity with configuration management tools like Ansible and IAC tools (Terraform) and their best practices.
• Data-driven approach to decision-making.
• Strategic thinking with a pragmatic approach to development, balancing output quality and time.
• Flexibility in trying new solutions and adapting to new scenarios.
• Strong focus on people growth and teamwork, with the ability to mentor, coach, and provide actionable feedback.
• Ability to negotiate and solve conflicts.
• Good organizational and planning skills.
• Excellent communication and interpersonal skills, with the ability to explain complex information to non-technical stakeholders.

Desirable

• Experience in Tech Travel companies
• Certifications in relevant fields.

Additional Information

By joining our company, you will have the chance to:

• Join a dynamic team in an inclusive-international environment
• Work a shorter working week (36h), of which 4 hours on Friday morning
• Get focus time for learning, development and deep work on Friday mornings
• Work-life balance and friendly atmosphere
• Dedicated Buddy to assist you during the onboarding process
• Membership of an International team
• Clean calendar, we limit the number of meetings to the bare minimum
• Private medical care and life insurance
• Top-notch hardware, a Macbook Pro 16"
• Grow thanks to the career journey and our internal mobility perspective
• Manage your own schedule thanks to the flexible start and end of the working day
• Work fully remote according to local laws
• Enjoy continuous training thanks to our company platform
• Benefit from employee discounts on travel
• Receive 2 days off per year for the purpose of volunteering
• Welfare platform (Corporate Benefits) where you will find dedicated discounts with more than 1500 partners