IT Help Desk (Call Center Agent)

Location: Remote – Eastern Time Zone

Labcorp (NYSE: LH) is a leading global life sciences company, recognized on the S&P 500, that provides comprehensive clinical laboratory and drug development services. With a mission to improve health and improve lives, Labcorp delivers cutting-edge diagnostic solutions, accelerates the delivery of innovative medicines, and leverages technology to enhance patient care. With over 60,000 employees serving clients in more than 60 countries, Labcorp is committed to excellence and innovation in healthcare.

Position Overview:

Labcorp is seeking a remote IT Help Desk (Call Center Agent) to provide technical support for internal and external customers. This role involves troubleshooting hardware, software, and network issues, managing help desk tickets, and supporting Labcorp’s proprietary eProducts and enterprise applications. The ideal candidate will be detail-oriented, organized, and capable of working independently or collaboratively in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound help desk calls professionally and efficiently

• Provide technical support for Labcorp’s eProducts and enterprise software

• Install, configure, test, and troubleshoot desktop hardware and software

• Process and schedule eProduct requests from the Labcorp sales team

• Manage user access including password resets, username updates, and software installations

• Maintain accurate and timely documentation of all support interactions in the ticketing system

• Monitor and ensure timely delivery of lab results to clients

• Escalate complex issues to Field Technicians or Level 2 support when necessary

• Perform preventative maintenance and software updates as needed

• Collaborate with team members and supervisors to ensure service excellence

• Perform administrative and technical tasks as required

Qualifications:

• Associate’s degree in Information Technology, Computer Science, or related field preferred

• IT certifications such as CompTIA A+ or Network+ are a plus

• Prior experience in a help desk or technical support role required

• Strong troubleshooting skills across hardware, software, and networking

• Familiarity with ticketing systems and remote support tools preferred

• Experience in the healthcare industry is advantageous

• Excellent written and verbal communication skills

• Highly organized and detail-oriented

• Ability to work independently and as part of a team

• Flexibility to work overtime when needed

Application Window: 10/10/2025

Pay Range: $20.00 – 24.50 per hour

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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