BR, CA + 3 moreAs a Client Security Analyst, you will act as a gatekeeper and investigator, assisting clients in regaining access to their Kraken accounts and investigating suspicious activity. You will analyze cases and alerts to identify potential threats while minimizing false positives and communicate with clients primarily through email.
Requirements
- Minimum 2 years of experience in customer service, security, or the crypto industry
- Experience working in a metrics-driven environment, meeting individual and team performance targets
- Strong attention to detail with the ability to make sound, timely judgment calls
- Ability to multitask and manage a high volume of requests while maintaining secure, accurate outputs
- Fluent English communication skills, both written and verbal
- Experience using and navigating multiple software tools and platforms (strong computer literacy)
- Ability to work independently and make decisions in a fast-paced environment
- Willingness to work evenings and weekends regularly as part of a recurring schedule
- Motivated by Kraken's mission to deliver seamless support for a global client base
Canada
Cyprus
Philippines
Vietnam
United States only
