We're seeking two Customer Support Executives to join our team and provide support to institutions, corporates, and crypto-native organizations. This is an excellent opportunity for crypto-native problem solvers to help our customers get the most out of our enterprise-grade back-office platform.
Requirements
- Is crypto native and can walk through an on chain transaction (for example on Etherscan)
- Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed
- Communicates clearly and over communicates in remote settings, with a strong bias to action
- Has excellent customer communication skills and enjoys digging into technical details
- Is coachable, takes ownership, and shows initiative
Benefits
- Remote or Hybrid working
- 25 days paid holiday plus bank holidays
- One additional day of annual leave each year, up to 30 total days
- Your birth off
- Mental health resources, wellbeing programs, and professional coaching
- Family-friendly policies
- Fitness and wellness budget
- MacBook Pro
- $200 home office setup budget
- Training and development budget
