Account Manager

We’re hiring our first Account Manager to join the Kota Platform team and own the success of customers after onboarding. This role will manage a portfolio of SMB and mid-market customers, acting as their long-term partner to drive retention, expansion, and value across all of their benefits in UK & Ireland.

Requirements

• Experience managing a book of business in Customer Success, Account Management, or a similar post-sales role.
• Comfort working with SMB and mid-market customers in a fast-moving environment.
• Strong commercial instincts around renewals, expansion, and value articulation.
• Ability to navigate complexity across product, operations, and regulated environments.
• Clear communicator who builds trust with customers and internal teams.
• Highly organised, proactive, and comfortable building structure where none exists yet.

Benefits

• Health Insurance via Kota with generous allowance
• Workplace Pension with matched contributions up to 5% via Kota
• WFH stipend to support your home office
• 25 days of Paid Time Off (PTO)
• Annual company-wide offsite + dedicated team offsite
• Attractive stock options for all employees