Keywords Studios PlcKP

ServiceNow CMDB Manager

Keywords Studios plc is an international technical and creative services provider to the global video games industry and beyond, offering a wide range of solutions from art creation and game development to localization, testing, audio, and player engagement.

Keywords Studios Plc

Employee count: 5000+

Singapore only

Job Summary

The role involves maintaining the accuracy, consistency, and completeness of the Configuration Management Database (CMDB). This includes overseeing data governance, defining the structure of the configuration management system, such as identifying Configuration Items (CIs), establishing naming standards, defining relationships, and supervising mapping and discovery activities. You will be critical in improving incident and problem management, streamlining change processes, optimising asset utilisation, mitigating risks, and aligning IT infrastructure with strategic business goals.

Key Responsibilities

1. Ensure accurate CMDB development, implementation, and maintenance to support IT service management processes.

2. Leads, educates and mentors critical stakeholders on developing and maintaining configuration management services, concepts, policies and procedures to deliver accurate reporting and metrics as needed.

3. Providing advice and support during system deployments to ensure that change impacts across configuration items are understood and managed.

4. Generate reports and insights from the CMDB to support decision-making and continuous improvement initiatives.

Requirements

Required Skills and Experience

· 5+ years of proven experience in managing a CMDB in ServiceNow.

· Experience building CMDB in the technology industry or within technical groups within a large, global organisation.

· Experience with ServiceNow configuration management and Service Mapping.

· A strong understanding of IT infrastructure and data management principles.

Education

· Bachelor’s degree in Information Technology, Computer Science, or a related field.

Benefits

Employee Benefits:

  • 18 Days of Paid Annual Leave Entitlement
  • Family Care Leave
  • Enhanced Sick Leave
  • Training Opportunity
  • Flexi Benefits
  • Employee Share Purchase Plan
  • Comprehensive Medical Insurance Coverage inclusive of Dental
  • Attractive Welcome Pack for New Hire
  • EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.

https://www.keywordsstudios.com/privacy-policy/

About the job

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Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

Singapore +/- 0 hours

About Keywords Studios Plc

Learn more about Keywords Studios Plc and their company culture.

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At Keywords Studios, our core is a culture deeply rooted in a passion for games, technology, and media. This passion fuels our mission to create a global services platform that supports the video games industry and beyond. We strive to be the 'go-to' provider of technical and creative services, enabling content creators and publishers worldwide to bring their digital visions to life. Our team members, or 'Keywordians' as we call ourselves, are the lifeblood of our operations. We are a diverse collective of talented, committed, and resourceful individuals. As a business, we thrive on this diversity, celebrating the uniqueness each person brings and fostering a collaborative environment where we work as unified teams, whether physically together in one of our 70+ global studios or connected virtually across continents. We believe in empowering our people to perform to their absolute best, driven by a 'can-do' attitude that permeates every level of our organization.

Flexibility and continuous learning are central to our values. We appreciate and embrace adaptability, understanding that the digital landscape is ever-evolving. Every opportunity is viewed as a chance to grow, both individually and as a collective, through hands-on experience, dedicated training programs, and by courageously tackling new and exciting challenges. This commitment to growth and innovation is what defines us as Keywordians. We aim to build world-leading capabilities in the services that video game and interactive content creators need most. By acting as an external development partner, we provide our clients with access to our specialized teams exactly when and where they are needed. This allows them to remain lean and agile in a fast-moving and complex industry, focusing their internal resources on creating and monetizing the most engaging and immersive experiences for their audiences. Our global network, combining the strength of a worldwide platform with the agility of local studios, is our superpower, ensuring we can meet the diverse needs of our clients with efficiency and excellence.

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Keywords Studios Plc

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