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KaplanKA

Workforce Planning Analyst

Kaplan, Inc. is a prominent global educational services company providing diverse learning solutions, with a commitment to expanding access to education.

Kaplan

Employee count: 1001-5000

India only

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Workforce Planning Analyst responsible for analyzing call center volume, productivity, and patterns to optimize staffing levels. Collaborates with contact center leadership to develop workforce strategy, manages Genesys Workforce Management application, and performs other duties.

Requirements

  • Bachelors Degree
  • 2+ years experience as a Real Time Analyst (RTA) or WFM role
  • Prior experience with ACD Queue Routing, Skilling, and Scheduling

Benefits

  • Hybrid work model
  • Voluntary Provident Fund
  • Gift of Knowledge Program
  • Comprehensive health benefits
  • Generous Paid Time Off
  • Gratuity

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

India +/- 0 hours

About Kaplan

Learn more about Kaplan and their company culture.

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Kaplan, Inc., founded in 1938 by Stanley Kaplan, is a leading global provider of educational programs that spans a wide variety of sectors including higher education, professional licensing, corporate training, and language education. With a presence in over 28 countries and a commitment to enhancing educational access, Kaplan has tailored its offerings to meet the diverse needs of students and professionals alike. The company's mission is clear: to empower individuals to achieve their educational and career goals through innovative learning solutions. Over the last several decades, Kaplan has developed a robust portfolio of services, which include test preparation for over 100 standardized tests such as the SAT, ACT, GRE, MCAT, and LSAT, as well as professional certification programs.

As a vital partner for educational institutions and businesses, Kaplan serves more than one million students annually, and its resources are designed to support learners throughout their academic journeys. Kaplan not only helps students navigate their educational paths but also connects them with opportunities for career advancement in various industries. The company emphasizes its core values, which focus on integrity, empowerment, diversity, and inclusion, ensuring that all learners have the support and resources they need to succeed. Kaplan remains a subsidiary of Graham Holdings Company, maintaining its status as a leader in the educational sector and continuing to evolve with the changing landscape of education.

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Kaplan

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