Apstra L3 Technical Support Engineer - Home based in the Netherlands

The role is part of the global Juniper Apstra Technical Assistance Center (JTAC) organization. We are a diverse team of dedicated and highly skilled people who represent many nationalities, working in a dynamic and flexible organization, dedicated to delivering better-than-expected support for our customers. If you are an experienced network engineer with in-depth knowledge of data center technologies and would like to work with state-of-the-art software, don't hesitate—apply today!

Responsibilities:

Responsible for responding to customer issues via phone, Email and the Juniper Support Portal
Document Customer issues in-depth, understanding their environment and the impact of their issue
Escalate Customer issues with Engineering to drive issues to resolution or develop workarounds for customers.
Gather and document customer requirements for product feature enhancements.
Assist Sales and Customer Engineering with engagements and field testing.
Assist with product development and testing.
Assist with the production and development of internal documentation

Minimum Qualifications:

BA/BS in a technical field or equivalent practical experience,
3 years experience in a customer-facing role.
Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner.
Familiar with the software or networking market/industry.
Located in the Netherlands
Fluent in spoken and written English
Able to work occasional 24x7 on-call shifts

Preferred Qualifications:

5 years experience in a customer-facing role.
Knowledge and experience with developer-focused platforms, frameworks, and tools
Networking experience with Cisco, Arista, Juniper, Cumulus Linux, or other Network Operating Systems
In-depth experience with Network technologies such as TCP/IP, BGP, Ethernet and EVPN
Basic knowledge of data structures, algorithms, HTTP/REST APIs
Familiar with Linux, Python, and version control systems such as Git

ABOUT JUNIPER NETWORKS

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...