Account Manager

Jopwell represents and advances careers for Black, Latinx, and Native American students and professionals.

Jopwell

51-200

Jopwell represents and advances careers for Black, Latinx, and Native American students and professionals. Jopwell partners with companies of all sizes and across all industries to connect our community members with meaningful job opportunities. We work with the world's leading employers including, Facebook, Google, Amazon, J.P. Morgan, Goldman Sachs, Morgan Stanley, Peloton, Pinterest, WeWork, Spotify, the PGA of America, USTA, and many others.

Your Role:

We are looking for an Account Manager to join the Client Success team and act as a trusted adviser to our clients. The role reports to the Sr. Manager, Account Management. You’ll help nurture and grow a number of our clients by acting as their internal advocate and ensuring their overall success with Jopwell.

During the COVID-19 pandemic, all roles are remote until further notice. This role is typically based in New York City or remote.

Responsibilities:

Retain revenue of a mixed portfolio of clients ranging in size and industry by building strong personal relationships with clients.
Develop and execute account-based strategies to retain and grow existing client revenue.
Lead onboarding process for new clients.
Develop and coordinate initiatives aimed at promoting client engagement
Lead internal conversations and advocate for additions and improvements to our products based on your clients’ feedback
Work closely with cross-functional teams and liaise with Client Success Managers to ensure client satisfaction
Analyze client engagement data to inform client retention and expansion strategy

Basic Qualifications:

Experience with sales, account management, and CRM use
2+ years in a client-facing role
Self- motivated, eager and resourceful
Strong communication skills, both written and oral
Ability to work in a fast-paced, deadline-driven environment
Ability to handle multiple tasks and prioritize accordingly
Demonstrated ability to work independently and proactively problem solve
Strong attention to detail
Ability to work cross-functionally across different teams
Entrepreneurial mindset, eager to learn and expand the Jopwell business
Passion for Jopwell’s mission
Salesforce experience a plus

Preferred Qualifications:

Experience working in the talent development/talent management industry
Experience with SaaS sales

Full-Time Employee Benefits:

Competitive salary
Equity - every employee is an owner!
Unlimited Vacation Policy
401 (k) Contribution Plan
Medical, Vision, and Dental Insurance
Commuter benefits - WageWorks and MetroCard monthly subsidy
Apple laptop computer
Regular Social Events
Learning & Development Opportunities

Learn more about Jopwell:

Jopwell is currently a team of 46 full-time employees based in NYC. We’ve secured $12M in venture funding since our inception in 2015, including investments from Andreessen Horowitz, Y Combinator, Cue Ball Capital, Kapor Capital, Omidyar Network, and Magic Johnson Enterprises.

We’ve also been featured extensively by both print and digital publications, including, amongst others Forbes, Inc Magazine, and NBC. Fast Company hailed us as one of the most innovative enterprise companies of 2017 and Entrepreneur included Jopwell on their list of the top 100 brilliant ideas of 2017. Forbes, Inc. Magazine, LinkedIn, and Fast Company also distinguished our co-founders as “30 Under 30” award recipients.

Jopwell is an equal opportunity employer. Jopwell will not discriminate against any applicant for employment on any basis including, but not limited to: race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state and local laws

About this role

Apply before

November 1st, 2021

Job posted

March 2nd, 2021

Job type

Full Time

Apply now

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About Jopwell

Learn about Jopwell and their company culture.

View company profile

Jopwell is a career advancement platform for Black, Latinx, and Native American students and professionals to help unlock professional opportunities. Jopwell also assists companies with their diversity recruitment and marketing efforts.

Our mission is twofold: Make a substantial, measurable impact on increasing Black, Latinx, and Native American representation and facilitate a national dialogue about diversity in the workplace.

Launched by former Goldman Sachs employees Porter Braswell and Ryan Williams in Jan. 2015, Jopwell empowers our community to learn, connect, and apply for professional opportunities while enabling companies to connect with and recruit top talent from the most historically underrepresented ethnic minority groups.

Leading companies across a range of industries (e.g. finance, technology, healthcare, sports, nonprofits, commerce, publishing, etc.) are actively recruiting on Jopwell. Our partners include Lyft, UBS, Airbnb, BlackRock, Pinterest, Pfizer, the NBA, Condé Nast, American Express, and Northwell Health (https://www.jopwell.com/partners). Our media arm, The Well (jopwell.com/thewell), publishes original stories, stock photography, and career advice from Jopwell's community and partner companies.

Jopwell has been named to Vanity Fair's Future Innovators Index, Net Guru's 10 Hottest New York City Startups to Watch, and Forbes 30 under 30 as one of the most innovative ideas to impact the next century. Porter and Ryan were recently named to Business Insider's 30 Under 30 Innovators in Tech and Crain's 40 Under 40.

Jopwell participated in Y Combinator’s summer 2015 class and has raised a total of $12 million in Series A funding. Investors to date include Cue Ball Capital, Y Combinator, Omidyar Network, Kapor Capital, Blue Ivy Ventures, Teneo Ventures, Magic Johnson Enterprises, Andreessen Horowitz, Joe Montana, and the San Francisco 49ers, among others.