Product Owner - Courts

Job Description:

The Company

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. CSI was winner of the prestigious “Canada’s 50 Best Managed Companies” award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU). CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.

The Role

The Product Owner - Courts will be the point person for various internal projects within the Product team and is responsible for the planning, organization, quality assurance, and documentation leading up to and following product releases. This includes gathering and prioritizing product and customer requirements, managing the product throughout the product life cycle, and working closely with engineering to deliver winning products. It also includes working with sales, marketing, and support to ensure customer satisfaction goals are met. The Product Owner represents the interests of all internal and external stakeholders and also ensures that the product supports the company’s overall strategy and goals.

The Product Owner - Courts will become an industry consultant for private club staff regarding Racquet and Athletic software. This role reports directly to Head of Product, manages 1-2 QA Analysts, and works closely with the Development team members.

Responsibilities

• Oversee the entire product development process, from ideation and design to testing and deployment.
• Ensure that products are launched on time and within budget, and that they meet customer expectations.
• Conduct market research and analysis to understand customer needs, competitive landscape, and emerging trends.
• Classify features according to strategic goals and initiatives, ensuring that the product roadmap is focused on the most valuable areas.
• Collaborate with engineering, marketing, sales, and other departments to ensure a cohesive and successful product launch and ongoing product management.
• Participate actively in sprint planning meetings.
• Create Product Requirements Documents (PRDs) with prioritized features and corresponding justifications.
• Design wireframe mockups for enhancements and new product screens.
• Manage QA Resources to ensure user expectations are met, bugs and product enhancements are addressed with perseverance and detail.
• Run beta and pilot programs with early-stage products. Enlist, train, and collaborate with clients.
• Write internal and external product release notes. Write agreement language and parameters for new products.
• Continuously monitor and optimize products to ensure they remain competitive and meet evolving customer needs.
• Represent the product at tradeshows, webinars, demos and occasional client site visits.

Qualifications

• 2-5 years of Product Owner/Manager/Analyst experience
• Familiarity with the private club industry
• Ability to clearly and concisely communicate product vision, strategy, and progress to stakeholders. Comfortable leading webinar presentations.
• Ability to understand and juggle the client and business needs
• Ability to translate user and business requirements into the necessary level of detail
• Proficiency in conflict resolution and problem-solving techniques
• Bring evidence-based decision-making to your communication.
• Be ruthless with prioritization while balancing the needs of customers and stakeholders.
• Be able to say “no,” but explain why in terms that stakeholders understand.
• Be transparent about your prioritization and roadmap process.
• Demonstrated success defining and launching products
• Excellent written and verbal communication skills
• Technical background, with experience in software product management
• Understanding of UI and UX practices
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority
• Experience working with external third parties to assess partnerships and integrations
• An entrepreneurial work style, you're a self-starter
• Excellent organization skills
• Ability to work well with designers and engineers
• Great interpersonal and communication skills
• Tactfully communicate progress to higher ups
• Understands what motivates certain user actions and advocates for the users
• Can effectively cope with change/ambiguity and shift gears comfortably
• Demonstrates composure under pressure and is a settling influence in challenging times.
• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Uses resources effectively and efficiently arranges information and files in a useful manner.
• Ability to be a team player and encourage cooperation with peers to solve problems
• Strong perseverance: pursues everything with energy, drive, and a need to finish; seldom gives up before finishing.
• Strong priority setting in order to eliminate roadblocks and create focus.

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.