Implementation Project Manager

Job Description:

Implementation Project Manager

Full-time remote position • Available to all United States applicants

WHO WE ARE

Club Caddie is a fast-growing Detroit-based company in the golf industry that is looking for people who are action-oriented, customer-focused, quick to learn, dedicated, accountable, and driven. We design and build comprehensive software that’s simple to use so that golf business owners and operators can focus on what they do best—providing unforgettable golf experiences.

HOW WE WORK

We make bedrock business principles accessible and intuitive for golf course operators of all sizes by arming our partners with comprehensive and easy-to-use software solutions.

We like operating at full throttle in a collaborative group of both seasoned startup veterans and tech novices who deliberate about the right way to do things, and who are empowered to take smart risks, find brilliant solutions, and build things that better the well-being of our customers and theirs. We’re doing our best work when we’re learning from our mistakes, improving on our successes, and finding abilities we didn’t know that we had.

WHAT YOU’LL DO

Implementation Project Managerat Club Caddie are the welcoming party for any business who has chosen to leave pen and paper or another system in favor of a more efficient, cloud-based, solution and enter into a partnership with a company that wants to help their business grow.

Through our products and our services, Golf Technology Implementation Specialists partner with business owners to identify the best pairing of customer goals and our SaaS product. We achieve this by understanding their business model, advising on best practices, and translating all of that into an implementation of Club Caddie’s golf course management system.

We are looking for someone with a background in relationship management or account management, and/or a background in support who has a passion for technology, understands change management, and has a passion for seeing through the successful onboarding of our valued customers. Prior golf experience is a plus.

• Understand, Install, Configure, and Train our customers to ensure a smooth business transition
• Advise and educate on business best practices for customers by connecting them with training resources and educational tools, even identifying upsell opportunities for additional products or services
• Proactively assess, clarify, and deliver on customer needs driving towards the success of their business and our partnership with them throughout the onboarding process.
• Maintain an understanding of our internal applications, process, customer products, and customer-facing websites
• Efficiently respond to customer emails and calls and at all times, maintaining composure during challenging situations
• Collaborate with Sales, Account Management, and Support in delivering top-notch customer service
• Identify and recommend product improvements using your unique experience of merging customer expectations with product functionality
  

30-60-90 PLAN

• Days 1-30:

oLearn the framework of your day-to-day

oComprehensive overview of Club Caddie's software offering

oSitting on training sessions, consultation calls, and kickoff calls

oBe able to perform an internal kickoff call during 1:1 sessions

• Days 31-60:

oBe able to conduct your own kickoff calls

oBe able to perform complete data transfers in preparation for a customer's launch date

oBecome skilled at managing your calendar and prioritizing tasks

• Days 61-90…and beyond:

oBe able to lead your own onboarding projects from kickoff to Go Live.

oYou will continually refine your routine as a result of your experiences as well as team collaboration.

oYou will share your experiences with all departments on our weekly call so we can all become a more well-oiled machine!

WHO YOU ARE

You care about helping small business owners (and enterprise clients) reach their dreams. You sweat the details of their issues and truly care about the customer experience. In fact, you do whatever’s needed to help our customers succeed. You’re a terrific listener, a diplomatic negotiator, and a discerning communicator. You see what needs to be done and you're motivated to do it without direction, at the same time looking for opportunities to share ideas and pitch in on others’ projects. You take customer feedback as a challenge to get it right and get joy from building a product that customers love.

Requirements:

• A bachelor’s degree and/or 2-3 years of experience in customer implementation, training, and/or support in the technology industry is preferred; prior experience working in the golf industry will help you to be successful. No education or prior experience is required.
• You know how to organize your thoughts – both in speaking and in written form. Strong communication skills.
• You love technology. And you have acquired technical learning. Tell us about it.

·You are passionate about helping others

• You are good at problem-solving…and you enjoy it!
• Solid team player, but able to work on their own initiative.

·You show up ready to own it every day.

• Willingness to travel up to 25% of the time; may not be required.

HOW YOU’LL DO IT

• In-depth training on our golf course management platform and tertiary products.
• Work closely with our partners to learn their needs.

·Prioritize tasks for multiple projects.

• Strong communication and writing skills.
• Strong organizational and time management skills.
• Passion for customer experience, exhibiting empathy for customers and their success.

Passion for being a part of a growing organization.

LOMINGERIZED SKILLS FOR A GOLF TECHNOLOGY IMPLEMENTATION SPECIALIST
This role requires hands-on project execution, customer engagement, and technical onboarding skills. The top seven Lomingerized skills focus on delivering efficient, high-quality implementations while ensuring customer satisfaction:
Process Management (50) – Creates and follows structured implementation workflows for consistency.
Customer Focus (15) – Ensures new customers have a seamless onboarding experience and are fully trained.
Managing & Measuring Work (36) – Tracks project milestones and success metrics to ensure on-time launches.
Problem Solving (38) – Quickly identifies and resolves implementation challenges, ensuring customer confidence.
Interpersonal Savvy (25) – Builds strong relationships with golf course operators and internal teams.
Time Management (58) – Balances multiple customer implementations and competing priorities effectively.
Drive for Results (18) – Takes initiative to complete implementations efficiently while maintaining high quality.

Business Unit:

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.