Customer Success Manager

Job Description:

Customer Success Manager

Ineo - Jonas Software

Remote USA

About Ineo

Ineo is a global leader in mobility management software, expense management, and tax solutions, supporting thousands of clients across industries and geographies.

Position Summary

The Customer Success Manager (CSM) is responsible for maximizing client satisfaction, retention, and value realization across Ineo’s suite of global mobility software products.

Key Responsibilities

• Own the end‑to‑end customer success lifecycle.
• Deliver role-based training sessions on Ineo Mobility Software.

- Act as the primary customer advocate.

• Monitor customer usage analytics and mitigate churn risks.
• Identify upsell/cross-sell opportunities.
• Contribute to customer journey mapping and KPI development.

Qualifications

Required:

• 3–7 years in Customer Success, Account Management, or client-facing software support.
• Experience training/supporting clients in workflow-based systems.
• Strong analytical and communication skills.
• Experience in global mobility, tax, payroll, or financial services.

Preferred:

- Knowledge of Zendesk, HubSpot, Jira.

• SaaS experience and process improvement mindset.

What Success Looks Like

• High client retention and satisfaction.

- Strong adoption metrics.

• Clear communication and managed expectations.
• Reduced escalations and improved client education.

Why Join Ineo

You’ll be part of a team committed to excellence, global collaboration, and continuous improvement.

Business Unit:

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.