Johnson ControlsJC

COSC Customer Svc Spec II

Johnson Controls is a global leader in smart building technology, ensuring sustainable and efficient environments.

Johnson Controls

Employee count: 5000+

United States only

-- Position is Remote --

What you will do
Under general supervision of the Supervisor, responsible for driving productivity, profitability and customer satisfaction for an assigned customer or customer portfolio. Partners effectively with multiple branch service teams to efficiently manage resources to meet contractual requirements for Enterprise Account Customers

How you will do it

  • Manages planned and unplanned service requests by performing constant analysis, assessment, and course correction. Prepares and / or reviews various financial reports on days to invoice, unbilled backlog, on-time service visits, on-time renewals, and other various productivity and financial statistics. Identifies methods to minimize travel, downtime or situations that stand in the way of delivering prompt, cost efficient service. Reviews financials on a contract by contract or account basis to ensure profitability
  • Provides multiple branch service teams yearly, monthly, and weekly execution plans for scheduled service visits. Provides analysis and plan to assist branch service teams in labor scheduling to align technician skills to the appropriate contract and to ensure maximum efficiency in execution. Ensures branch technicians are provided with correct customer requirements
  • Manages financial health of the business through labor utilization, cost control, accurate invoicing, and accounts receivable
  • Manages call backs to identify recurring equipment issues, and escalates as needed
  • Communicates service updates directly to the customer. Ensures work has been performed to the customer's expectations and performs follow up as needed. Answers any customer inquiries and resolves or escalates customer issues as appropriate
  • Maintains consistent communication with branch service teams. Follows up on branch activities to ensure completion in a reasonable timeframe
  • Drives the on-time planned service contract renewal and change order process. Enters contract information in to booking systems. May assist management in output reporting for accurate forecasting. Proactively works with customers and sales to ensure early renewals
  • Ensures contracts, sites, tasking, billing, and all other customer information is loaded and maintained accurately in service management system
  • Works with the branch service teams to identify team cross training and developmental needs
  • Participate with information gathering for new customer qualification
  • Develops and maintains viable long-term relationships with customers and subcontractors

What we look for

Required

  • Bachelor's degree preferred, minimum of one year of service industry experience
  • Must have the ability to work independently and demonstrated solid organizational skills
  • Possess strong interpersonal skills to effectively communicate with both internal and external clients while positively representing Johnson Controls
  • Must have the ability to prioritize work while simultaneously handling several projects, tasks and issues with tact, cooperation, and persistence
  • Possess basic accounting principles and business knowledge
  • Demonstrate high proficiency in MS Office (Excel, Word, PowerPoint), NxGen and financial accounting software

#TechHiring

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Johnson Controls

Learn more about Johnson Controls and their company culture.

View company profile

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we've made buildings better. The company focuses on improving the quality of our environment through technology and innovation. We are committed to helping customers achieve their sustainability goals while also ensuring the safety and wellbeing of their buildings. Johnson Controls operates globally, supporting a diverse range of industries, including healthcare, education, data centers, airport operations, and more, which demonstrates our wide-reaching impact.

Backed by a team of more than 100,000 employees across 150 countries, our expansive portfolio of solutions includes building technology, software, and services. We have an unwavering commitment to innovation and excellence which is evident in our comprehensive suite of technologies, particularly our OpenBlue digital offerings. This positions us at the forefront of the green building revolution focusing on energy efficiency and reducing carbon footprints. Our legacy of invention began with Warren Johnson's creation of the thermostat in 1885 and continues to evolve. Johnson Controls remains dedicated to reimagining the performance of our built environment to serve people, places, and the planet.

Claim this profileJohnson Controls logoJC

Johnson Controls

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

46 remote jobs at Johnson Controls

Explore the variety of open remote roles at Johnson Controls, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Johnson Controls

Remote companies like Johnson Controls

Find your next opportunity by exploring profiles of companies that are similar to Johnson Controls. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Johnson Controls hiring COSC Customer Svc Spec II • Remote (Work from Home) | Himalayas