Service Operations Program Manager

Remote Operations Program Manager Role

Advance your career with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas – your next great opportunity is just a few clicks away!

We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:

• Competitive salary

• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance

• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one

• An encouraging and collaborative team environment that values diverse perspectives and fosters innovation

• On-the-job and cross-training opportunities

• A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future

Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.

What you will do

Partnering directly with the HVAC Service leadership team, this role is responsible for managing analytic support tied to the HVAC Initiative programs. Participates in developing and documenting business end-to-end reporting; developing and launching program enhancements; creating processes tied to metrics and tracking expectations to the field and those affected. Responsible for providing consistent metric outputs to the appropriate stakeholders to track financial expectations/commitments and performance metrics.

Excellent analytical skills with an ability to apply a balanced understanding of all business elements are required. The ability to effectively communicate with varying levels within the organization is essential. Knowledge of business plans, strategies, and technology skills is required.

This role works closely in a collaborative team environment with other departments to meet deadlines and ensure timely and quality responses to internal and external customers.

How you will do it

Gain functional understanding of the HVAC Service business platform and related tools.

Build, develop, and deploy key metrics and performance indicators for HVAC Leadership, local market personnel, and others reliant on the HVAC Service business.

Support the delivery and training of program enhancements, key metrics, and new analytic tools to the field.

Become proficient in a variety of available tools and utilize them appropriately to develop and deliver new platforms to the field and our leaders.

Collaborate with and support other Operations Program Managers as a member of the team supporting HVAC Service.

Assist with the development and delivery of communication plans to the HVAC Service organization related to new business initiatives, strategy, and metrics that will aid in tracking adherence and performance.

Participate in application functional design processes and team reviews.

Communicate with peers and all levels of management as needed to gather and document metric expectations and requirements.

Partner with local market leaders and resources to gain further knowledge of business and process effectiveness, train on program enhancements/processes, and implement necessary countermeasures.

Ensure timely contact, appropriate communication, and follow-up with various teams to resolve any issues.

Maintain documentation in shared filing systems and follow established procedures and guidelines.

Promote and adhere to Johnson Controls' safety policies.

Perform other related duties as assigned.

What we look for

• Bachelor's Degree in Business Administration, Accounting, Finance, Marketing, or other related field; or equivalent work experience.

• 5 years of work experience in an analytical position.

• Proficiency in using the MS Office Suite (Word, Excel, PowerPoint, and Project) and Microsoft SharePoint.

• Proficient in working with large data sets and creating pivot tables.

• Experience with PowerBI, Siebel/Oracle, Hyperion, and other business management systems preferred.

• Excellent analytical skills.

• Excellent organizational and project management skills.

• Excellent written and verbal communication skills.

• Ability to work collaboratively.

• Ability to travel 10-25%.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.