United States onlyThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Data Analyst, Customer in the United States.
As a Senior Data Analyst focused on customer experience, you will provide actionable insights and reporting that empower sales and account teams to make data-driven decisions. You will design and implement analytics solutions that enhance customer engagement, optimize sales processes, and support revenue growth. This role involves building dashboards, creating self-service reporting tools, and conducting ad hoc analyses on customer behavior and sales performance. You will partner closely with Account Managers, Sales Managers, and other stakeholders to translate complex data into clear recommendations. This position offers the opportunity to shape data strategy within a fast-growing organization, influence business decisions, and work in a collaborative, remote-first environment across the U.S.
Accountabilities:
- Develop and maintain dashboards and visualizations tracking sales metrics, pipeline health, conversion rates, customer engagement, and team performance.
- Build canonical sales reporting including lead-to-customer conversion, win/loss analysis, customer segmentation, and revenue forecasting.
- Partner with Account Managers and Sales leadership to identify data needs and deliver actionable insights that drive sales effectiveness.
- Conduct ad hoc analyses on customer behavior, pricing optimization, market trends, and sales patterns.
- Create self-service analytics tools that empower teams to access customer data and track performance.
- Train and support teams in leveraging data to make informed decisions.
- Maintain and enhance data infrastructure to capture the full customer journey and improve reporting accuracy.
Requirements
- 3–6 years of experience in sales analytics, customer analytics, business intelligence, or related roles supporting revenue teams.
- Bachelor’s degree in a quantitative field from a competitive institution.
- Advanced SQL skills and experience analyzing CRM data, sales pipeline data, and customer engagement metrics.
- Familiarity with Python or R; open to deepening knowledge.
- Hands-on experience with modern BI tools (e.g., Looker, Sigma, Tableau) and CRM platforms (e.g., Salesforce, HubSpot).
- Strong understanding of key sales metrics such as conversion rates, win rates, CAC, LTV, and pipeline velocity.
- Excellent data storytelling skills and ability to translate complex analyses into actionable recommendations.
- Highly structured, detail-oriented, and focused on data quality.
- Strong interpersonal skills with proven ability to collaborate with fast-paced, revenue-focused stakeholders.
Benefits
- Comprehensive medical, dental, and vision coverage with FSA and HSA options.
- Unlimited paid time off plus 10 company holidays.
- Flexible remote-first work environment with optional onsite collaboration.
- Fully paid parental leave with supplemental company-paid leave and transition time.
- Equity options to share in the company’s growth and success.
- 401(k) retirement plan, life insurance, and short- and long-term disability coverage.
- Monthly stipends for internet, mobile, wellness, and a one-time home office reimbursement.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are then managed by their internal hiring team.
United Kingdom only
