This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Help Desk Representative in United States.
This role provides essential technical and operational support to employees, ensuring smooth day-to-day operations across multiple systems and platforms. The Remote Help Desk Representative acts as the first point of contact for software, hardware, and operational inquiries, delivering timely guidance and solutions. You will leverage your expertise in reservations, check-in procedures, IT systems, and company policies to assist employees effectively. The position requires excellent communication, problem-solving skills, and the ability to work calmly under pressure. Regular training and knowledge updates ensure you remain equipped to provide top-tier support. This role is perfect for individuals who enjoy helping others, troubleshooting complex issues, and contributing to overall operational efficiency.
Accountabilities
- Provide first-level support via phone, email, or chat for software, hardware, and operational issues.
- Maintain proficiency in reservations, check-in procedures, and company policies.
- Test and provide feedback on existing programs, new releases, and updated system functionality.
- Log, track, and resolve helpdesk requests accurately and efficiently in the ticket management system.
- Escalate urgent or unresolved issues according to the Help Desk Escalation Process.
- Assist with reviewing PNRs to ensure passengers are check-in ready, as time allows.
- Maintain and update departmental reference materials.
- Support employee training, reinforcing policies, procedures, and system use.
- Promote a positive and professional environment to prevent operational or customer service failures.
Requirements
- Strong knowledge of Amadeus PSS and airline operations.
- Background in station operations or reservations, with familiarity in airport functions, check-in procedures, and relevant aircraft (e.g., Cessna 402, Britten Norman Islander, Tecnam P2012).
- Proficient with computer systems, IT troubleshooting, and technology tools.
- Excellent written and verbal communication skills.
- Ability to learn quickly, prioritize workload, and remain calm under pressure.
- Effective problem-solving skills and ability to escalate issues appropriately.
- Patient, enthusiastic, and able to assist peers while maintaining a positive attitude.
- Demonstrated commitment to teamwork, respect, and company values.
Benefits
- Remote work opportunity with flexibility to support employees across locations.
- Comprehensive training programs to enhance professional skills.
- Supportive team environment fostering collaboration and continuous learning.
- Opportunity to gain in-depth knowledge of airline operations, systems, and customer service processes.
- Access to technology and resources to perform your role efficiently.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company. The final decision and next steps (such as interviews or additional assessments) are made by their internal hiring team.
United States
