Application Support Engineer (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Application Support Engineer in United States.

As an Application Support Engineer, you will play a vital role in ensuring the seamless operation of customer-hosted environments by resolving application and infrastructure issues. You will act as a frontline troubleshooter, diagnosing and fixing problems while collaborating with developers and site reliability engineers. This position demands strong problem-solving skills, effective communication, and the ability to remain composed under pressure. Your contributions will directly support operational continuity, customer satisfaction, and service reliability. This is an excellent opportunity for someone eager to grow their technical expertise while making an immediate impact in a fast-paced environment.

Accountabilities

• Triage, prioritize, and resolve customer-reported application issues quickly and effectively.
• Follow established runbooks to address known issues, and troubleshoot unfamiliar or complex problems with minimal downtime.
• Gather diagnostic data and logs, escalating advanced issues when appropriate.
• Provide timely and transparent updates to customers to build trust and maintain satisfaction.
• Collaborate closely with customers, developers, and site reliability engineers to solve technical problems.
• Participate in a 24/7 on-call rotation, responding rapidly to critical incidents impacting production systems.
• Contribute to post-incident reviews and continuous improvement of support processes.

Requirements

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• At least 2 years of experience in an application support role.
• Experience supporting and troubleshooting hosted applications in production environments.
• Familiarity with incident tracking tools such as Jira, Confluence, or similar Atlassian software.
• Solid understanding of microservices architecture, cloud-based systems, and unified logging solutions.
• Hands-on experience with log analysis tools (Splunk, ELK stack) and basic scripting capabilities.
• Understanding of SLAs, ITIL incident management methodologies, and post-incident review processes.
• Strong communication skills, both written and verbal, with the ability to work with technical and non-technical stakeholders.
• Proven ability to remain calm and effective under pressure, prioritizing timely resolution and customer satisfaction.
• Experience in the digital banking or FinTech industry is preferred.

Benefits

• Competitive salary in the range of $100,000–$120,000 per year.
• Opportunities for professional growth and skill development.
• Minimal travel (approximately 1–2 team gatherings per year).
• Collaborative and innovative culture driven by trust, respect, and boldness.
• Flexible work arrangements and supportive team environment.
• Inclusive hiring practices that welcome diverse backgrounds and experiences.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may also perform a manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!